Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of public service experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Grasps company initiatives quickly as, achieving facility and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Skills
Schedule Management
Organization
Customer Service
Cash handling expert
Communication skills
Compliance standards
Bill computation
Work History
01/2019 to CurrentSchedulerMhm Services, Inc. | Faribault, MN,
Create and edit schedules for different imaging modalities.
Change schedules to meet the needs of the technicians and providers.
Take orders over the phone from outside offices and get them scheduled and transcribed.
Take incoming phone calls with questions about orders and get the person directed to the right provider.
Take payments over the phone on accounts.
Work from a workque on a daily basis to make sure tasks get completed when they are due.
09/2018 to 12/2018Deli ClerkBristol Farms | South Pasadena, CA,
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Calculated total items needed to assemble party trays and placed orders for inventory.
Maintained proper signage and pricing information for displays, cases and counters.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Created appealing food arrangements for party trays and specialized orders.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Offered product samples to customers, generating additional sales through taste-testing.
Received payment via cash, check, card or mobile payment and processed promptly.
Opened new inventory and rotated stock by dates to maintain freshness.
12/2013 to 08/2018Personal Care AideArchcare | Garrison, NY,
Provided safe mobility support to help patients move around personal and public spaces.
Developed rapport to create safe and trusting environment for care.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Planned, prepared and served meals and snacks according to prescribed diets.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Helped clients manage money, pay bills and shop for groceries or personal items.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Maintained clean, safe and well-organized patient environment.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Shopped for groceries regularly in order to keep house stocked with necessities.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Ran errands for customers, including shopping, and picking up other necessities.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Scheduled and accompanied clients to medical appointments.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
07/2013 to 10/2013Deli ClerkBristol Farms | Rolling Hills Estates, CA,
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Calculated total items needed to assemble party trays and placed orders for inventory.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Maintained proper signage and pricing information for displays, cases and counters.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Offered product samples to customers, generating additional sales through taste-testing.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Greeted customers at deli counter to fulfill requests and answer questions.
Listened carefully to customer instructions and prepared orders according to those preferences.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Education
Expected in 12/2018Associate of Applied Science | Medical Billing And CodingMoraine Park Technical College, Fond Du Lac, WIGPA:
Expected in High School Diploma | Keokuk Senior High, Keokuk Ia, GPA:
Additional Information
References:
- Cara Cantrell - resumesample@example.com - coworker - XXX-316-6419 - known over 1 year
- Ashley Norris - resumesample@example.com - 319-795-8035 - coworker - known 10 + years
- Sydney Armour - resumesample@example.com - XXX-816-8706 - coworker - known 7 months
- Brooke Martin - resumesample@example.com - coworker - known over 1 year
- Brittany Perry - 319-520-8050 - personal - known 10 + years
-Amanda Morris - 319-6700851 - personal - known 10+ years
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