, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Bilingual
Skilled in Epic, WebEMD's, EXA,
Administrative duties
Strong interpersonal skills
Strong problem solver
Dedicated team player
Microsoft Office
Medical terminology
Professional and mature
Experience
02/2021 to CurrentSchedulerBaptist Health Care | Navarre, FL,
Collected patient history data from electronic records and patient interviews to assess previous and current concerns.
Exceeded customer satisfaction by finding creative solutions to problems.
Answered calls per to assist with customer questions and concerns.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Updated patient financial information to promote accurate record keeping.
Called patients to schedule appointments, consistently double-checking information and availability.
01/2014 to 05/2018Office Administrative AssistantAltana | Louisville, KY,
Answered phones to direct callers, schedule appointments and provide general office information.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Dispersed incoming mail to correct recipients throughout office.
Greeted customers pleasantly and answered all account questions.
Processed customer payments and set up payment plans.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
03/2007 to 12/2011Medical AssistantInterim Healthcare | Lima, OH,
Contacted pharmacies to submit and refill patients' prescriptions.
Measured patient peak flows to improve workflow efficiency.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Kept facility stocked with necessary supplies, equipment and instruments.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Used WebEMD's software to process patient payments and update accounts.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Scheduled appointments for patients via phone and in person.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
10/2006 to 02/2007Medical AssistantInterim Healthcare | Mankato, MN,
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Contacted pharmacies to submit and refill patients' prescriptions.
Assisted back office patient processes to reduce customer wait time
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Reviewed treatment sheets for consistency, completeness and accuracy.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Education and Training
Expected in 10/2006Medical Assistant Certificate | Medical Assistant The Academy Of Health Care Professions, Houston, TX, GPA:
Expected in 05/2005High School Diploma | Houston Heights High School, Houston, TX, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
