Positions: Customer Service Representative, Sale, Supervisor. I'm a highly motivated and result -
oriented professional with exceptional customer service skills, strong work ethic, and ability to
create a successful environment. I'm a team worker, accumulated experience with interpersonal
relationship, and extensive experience with cross-cultural teams. Trustworthy Assistant of
Manager with over 7 years in financial statement preparation and general ledger activity.
Accounting operations professional. Data trending knowledge.
QuickBooks expert. Expert in GAAP and statutory reporting.
I was working with Mosaic under contract with Samsung in BestBuy store in the state of Maryland.
Samsung expert Customer services working face to face and over the phone and with administrative
This position includes teaching
customers how and about Samsung products.
My duties are stock control, educate
customer about the Samsung cell phone, tables, cameras, computers, bookkeeping and make documents in Microsoft Office .
01/2011 to 07/2017
Driver Pizza delivery and customer servicesDominos Pizza － Gaithersburg, MD
08/2010 to 12/2011
Assistant of managerGermantown, MD
I work as Customer Services face to face and over the phone and with administrative
I worked selling and educating customer about mattress.
My responsibilities were
helping customers face to face or over the phone, selling mattress, working with
store accounts, banking, customer services, helping customer finance, and
assistant of manager doing documents in Microsoft Office .
03/2008 to 08/2010
Verizon wireless Corp － Germantown, MD
Customer Services Customer services face to face and over the phone and with administrative
I worked for Verizon wireless Store.
My responsibilities' were
helping customers' customer, face to face or over the phone, on how to solve their
problems with defective phones, sale and helping with their accounts.
instances acting as technician, repairing my selves the phone.
01/2007 to 03/2008
Digital Intelligence Systems Corp － Gaithersburg, MD
Customer Services I worked for a contractor serving at a Sprint Store.
My responsibilities' were
helping customer, face to face or over the phone, on how to solve their problems
with defective phones.
In some instances acting as technician, repairing my selves
03/1998 to 12/2006
Tedro and Associates, Inc － Washington, DC
Administrative Assitant Customer services face to face and over the phone and with administrative
My duties were to help union member with their benefits in
My responsibilities were helping Banking, some bookkeeping, customer
I worked extensive using of applications like Microsoft Word, Excel,
Access and Power Point.
My performance was praised by the owner several times
in this activity which required fast pacing and highly demanding customer service
02/1995 to 03/1998
Snyder Communication － Rockville, MD
Telemarketer Telemarketing for AT&T and MCI; My responsibilities' were helping customer
service supervisor for D.H.L Extensive use of applications like Microsoft Word,
Excel, and Access.
Education and Training
Diploma: Paralegal StudiesAsworth University － Norcross, GAParalegal Studies
Associate of Science: Business and Account Import and Export and business administrationNow Montgomery College － Germantown, MDBusiness and Account Import and Export and business administration
Certified Management Accountant coursework5
Accountant, Administrative, administrative
assistant, banking, benefits, bookkeeping, Customer Services, customer
service, Customer Services I, Customer Services I, customer service skills, customer service
skills, Fluent in English, English, fast, finance, Access, Excel, Power Point, Microsoft Word, cameras, Portuguese, speaking, reading, repairing, selling, Spanish, stock control, supervisor, tables, teaching, technician, Telemarketing, phones, phone, translating