Articulate Real Estate Agent driven to succeed. Client relationship management expert.
Translates the "voice of the consumer" into sales
Continuing real estate education
Interpretation of Market Analyses & Consumer Loyalty Surveys
Driven to succeed
Self starter; Initiative
11/2016 to Current
SalespersonOwners.Com － Atlanta, GAVirtual real estate organization. Sold one (1) house in January, 2017 in El Dorado Hills. Following that, I took a sabbatical due to health issue investigation and treatment. Ready to resume full time work now in New Construction Sales.
06/2016 to 10/2016
New Construction Host/SubstituteTemps Plus, Inc － Corona, CA
Contributed expertise which led to more sales and goodwill. New Home Assignments as Site Host
1 El Dorado Hills Lennar Homes at Heritage Estates (Active Adult)
2 Keyes CA Bright Homes Marcona at Bonita Ranch
3 Roseville CA Woodside Homes Bromley at Solaire
4 Roseville CA Lennar Homes Marisol at Fiddyment Farm
5 Sacramento CA Lennar Homes Heritage Westshore (active adult)
6 Sacramento CA Beazer Homes Villas at Natomas Field
7 Atwater CA Blue Mountain at Stone Creek
Greet clients, answer customers' questions, and show models.
File papers, supervise client signing of documents, assemble file packets for new releases.
11/2015 to 04/2016
SalespersonKeller Williams Realty － Sacramento, CA
Attended 90 day Keller Williams internship training prior to licensing by the California Bureau of Real Estate in May, 2016.
Salesperson license number 02002866.
01/2012 to 01/2015
Management AnalystSACRAMENTO HOUSING AND REDEVELOPMENT AGENCY － Sacramento, CA
Individual contributor responsible for Quality Control activities and special projects.
Submitted Purchase and Resale Entity (PRE) application to HUD as part of asset management strategy to sell single family houses to low income families.
Project approved by HUD.
Also wrote Language Access Plan (LAP) and developed Request for Proposal (RFP) and contract for interpretation/translation services.
Issued RFP and contract for confidential shredding of documents.
01/2011 to 01/2012
Owner, Chief Executive OfficerLivHOME － Folsom, CA
Led group of 7 employees to provide primary and respite care for seniors and disabled residents.
Franchise operation start up.
Closed for lack of consistent business during recessionary period.
02/2007 to 02/2011
Director of Leased HousingOAKLAND HOUSING AUTHORITY － Oakland, CA
Develop and hold full profit and loss accountability for an $18M annual operating budget and a $180M program budget serving over 11,000 families and 5,000 landlords in the City of Oakland.
Lead a cross-functional team in representing agency during contract periods, report compilation/editing, and contractor evaluation and benchmarking.
Oversee customer service and loyalty programs, purchasing, vendor relations, and quality control metrics.
Responsible for quality control of housing inspections and resolving customer complaints.
01/2007 to 01/2009
Director of Assisted Housing & Acting Deputy Executive DirectorHOUSING AUTHORITY OF THE COUNTY OF CONTRA COSTA － Martinez, CA
Led program operations for a county-wide housing authority.
Managed an $80M annual budget and led a team of five direct and 55 indirect reports in propelling all aspects of a rental assistance program that served 7,500 families.
Drive performance metrics surrounding customer service and retention, purchasing, quality levels, policy analysis, and process improvement efforts.
Conducted quality control housing inspections.
Transformed a nine-month delayed project to achieving "present" status; redesigned strategy and leveraged supplemental staff to increase productivity.
Played a key role in suggesting and acquiring a dedicated facility to improve staff / client parking, work environment, and internal technologies.
Contributed to the successful negotiation of new collective bargaining agreements for two employee groups.
Appointed to Acting Deputy Executive Director during predecessor's appointment to Executive Director.
01/2001 to 01/2007
Assistant Director of Leased Housing & Acting Director of HousingSACRAMENTO HOUSING AND REDEVELOPMENT AGENCY － Sacramento, CA
Leader of county-wide leasing operations serving 7,500 housing choice voucher-receiving families and 3,000 private owners.
Developed and managed an $80M annual operating budget with full accountability for financial audits findings, program evaluation / enhancement, policy / procedure implementation, customer service/loyalty, quality management, and staff training and professional development.
Conducted quality control housing inspections.
Acquired property and created a specialized program that provided additional space for private owners and encouraged participation of program enhancements.
Prior Career History Discussed In-Depth During a Personal Interview.