Organized and detail-oriented Cage Cashier with 2 years of cash handling and customer service experience. Understands general accounting and finance concepts.
Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word);
Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; SharePoint; lync, Dupe eliminator, outlook connector, CRM, data loader Io. Excellent communication skills
Exceptional customer service
Excellent communication skills
Balanced daily cash drawers totaling an average of $1000.Increased annual revenue by creating effective strategies to expand existing customer services.
Salesforce Administrator Intern February 2013 to CurrentAmerican Red Cross － Washington DC
Transfer data across multiple environment to decrease my team workload Manage a weekly export that utilized backups stored on ARC network drive.
Imported and exported data in excel to obtain all the data that was collected.
Tested new functionality and configuration in developer sandbox to ensure things were working properly Attended blue wolf beyond support 3 day kickoff to observe and get hands on experience.
Document management, created folders, managed calendars and created email template to help keep our team organized.
Organized audio/video conferences, screen shots, and online meeting.
Solved over 20 cases weekly ensuring users with a quick response.
Customer Service August May 2011 to January 2012Washington Bible College － Lanham, MD
Managed over a $500 dollars per week
Trained employees on cash drawer operation.
Delivered prompt, accurate and excellent customer service.
Customer Service Rep January 2011 to August 2011American Red Cross － Washington , DC
Worked as a team member performing cashier duties, product assistance and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked under strict deadlines and responded to service requests and emergency call-outs.
January 2010 to January 2011Famous Daves － Waldorf , MD
Operated cash registered and processed over $500 customer sales ever week to ensure great customer service.
Took inventory and conducted ordering stock every 6 months with no errors.
Mastered Point of Sale (POS) computer system for automated order taking.
Recorded customer orders and repeated them back in a clear, understandable manner.
IT, 2014Northern Virginia Community College － Arlington, VA, USEnrolled in a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship
*Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and business operations
*Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking
Volunteer and Leadership Experience
customer satisfaction, customer service, direction, Document management, finance, help desk, Information Technology, inventory, Leadership, Cash handling Professional and friendly Client Relations, Computer Proficiency Multi-tasking Time Management