Customer focused Customer Service Representative. Experience in a call center as a Customer Service Representative, a Sales Representative and a Collections Representative. Experience in Office Administration, General Office work or Clerical fields.
Awarded the highest honor an Operator can receive, the AT&T Lifesaver Award, as a result of assisting a customer whose son was threatening suicide. Contacted the authorities to go to his aide and averted the tragedy.
Awarded a special Customer Commendation plaque for assistance given a customer whose son was in a serious situation that was resolved satisfactorily.
Received numerous calls for my supervisors and letters from customers commending service.
Received many in house "Customer Rules", written thank you notes from co-workers and Managers.
Activities - Co-founder and President of Skyway Dachshund Rescue, Inc., a Tampa Bay area 501(c) (3) animal rescue. Volunteer and Mentor at Cypress Woods Elementary School, Palm Harbor, Fl.
ATT Advertising Solutions － Tampa, FLSales Team Support Clerk
Organized weekly sales reports for the sales department to track product success. Trained [number] new employees quarterly. Expressed appreciation and invited customers to return to the store. Guaranteed positive customer experiences and resolved all customer complaints.
ATT, IncOperator, 411 Operator, Service Rep, Sales Rep, Collections Rep
Sales Team Support Clerk
Keyed time sheets.
Worked with HR.
Processed paperwork to obtain tracking numbers for ads.
Keyed new customers into the system.
Assisted with customer claim investigations.
Handled all of the office equipment - laptops, desktop computers, all of the printers, copiers and fax machines.
Arranged and followed up on orders to move and return equipment to off site temporary offices.
Ordered supplies and forms.
Assisted the Managers in preparation of the Monday morning sales meeting, as well as meetings when top level executives visited.
Assisted in the preparation and execution of office training sessions with our IT group and company trainers.
Worked with new hires by providing them with company documents to complete, familiarized them with company regulations, helped them get set up in the system & supported their initial training.
Prepared the weekly Force Report and the Sales Tracking report.
Answered the main line and directed the call appropriately or took a message.
Accepted FedEx and UPS packages.
Handled incoming mail.
Operated the Pitney Bowes postage machine.
Hours or More) Helped customers place long distance domestic and international calls.
Assisted customers with special billing requests such as charged to a calling card, collect or charged to a third party.
Issued credits or refunds for incorrectly dialed numbers or bad connections.
Arranged for messages to be sent to parties in remote areas of the world through relay operator stations.
The Art Institute of Ft. LauderdaleFt. Lauderdale, FlAssociate of Science: PhotographyProfessional training in all aspects of photography. School body government representative. Organized and volunteered at various school functions. Work hung in shows. Interned at the local Public TV station. Third top graduating portfolio.
Miami Dade CollegeMiami, FLLiberal ArtsMember of Kappa Sigma sorority. Member of the schools' swim team.
Professional and friendly. Careful and active listener. Multi tasking.
10-Key, Account Management, Active Learning, Calendaring, Client
Relations, Computer Proficiency, Coordination, Creative Problem Solving,
Critical Thinking, Customer Needs Assessment, Customer Service, Data
Collection, Data Entry, Documentation, Email, Executive Management
Support, Filing, Grammar, Internet Research, Report Transcription,
Research, Scheduling, Service Orientation, Speaking, Spreadsheets,
Telephone Skills, Time Management, Travel Arrangements, Travel Booking,
Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing,
Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite,
Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking,
Multi-Task Management, Organizational Skills, Prioritization,
Proofreading, Reading Comprehension