Dispersed incoming calls to correct recipients throughout the office.
Identified and drove creative solutions for problems.
Handled telephone inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Processed payments by accepting cash, checks and credit card payments.
Answered customer questions regarding shipments.
Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Provided recommendations for resolving defects.
Implemented a consultative selling approach on all inbound calls. Authorized payment of invoices and return of merchandise.
Shopped competition to identify opportunities, labels and trends.
Provide FedEx labels for merchandise.
