Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Administrative Assistant adept at managing multiple projects with ease using expert time management methods.
Highlights
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
Sales Support , 03/2016 - Current
Anixter – Mcdonough, GA,
Anixter – Mcdonough, GA,
Dispersed incoming calls to correct recipients throughout the office.
Identified and drove creative solutions for problems.
Handled telephone inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Processed payments by accepting cash, checks and credit card payments.
Answered customer questions regarding shipments.
Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Provided recommendations for resolving defects.
Implemented a consultative selling approach on all inbound calls. Authorized payment of invoices and return of merchandise.
Shopped competition to identify opportunities, labels and trends.
Provide FedEx labels for merchandise.
Leasing Consultant for College Town Tucson brand, 02/2015 - 09/2015
Bickford Senior Living – Overland Park, KS,
Bickford Senior Living – Overland Park, KS,
Defined project deliverables and monitored status of tasks.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Conducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”
Monitored and documented all income, including delinquencies.
Handled customer complaints personally to verify they were properly handled.
Maintained accurate and updated websites and printed materials.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Reviewed all leases to guarantee that tenants received the proper level of service.
Leasing Consultant at Encantada at Steam Pump, 08/2014 - 01/2015
HSL Asset Management, LLC – City, STATE,
HSL Asset Management, LLC – City, STATE,
Addressed 15 website inquiries per day, converting 12 into renewal customers.
Achieved high sales percentage with consultative, value-focused customer service approach.
Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
Implemented and evolved high-impact strategies to target new business opportunities and new markets.
Maintained in-depth knowledge of competition through consistent.
evaluation of market conditions and trends.
Conducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Handled customer complaints personally to verify they were properly handled.
Reviewed all leases to guarantee that tenants received the proper level of service.
Completed documents for outside agencies such as landlord references.
2008 - 2013
Catholic Charities Hawaii – , ,
Catholic Charities Hawaii – , ,
- Volunteer for Special Events and Drives in Hilo, HI and Kailua, HI
Education
: Advertising and Graphic Design, Expected in May 2007
FTCC - Fayetteville, NC
Advertising and Graphic Design
FTCC - Fayetteville, NC
Advertising and Graphic Design
Skills
- Sales Software: BrightPearl, Magento, Yardi Voyager
- Desktop Publishing Software: Photoshop, Illustrator, HTML
- Able to lift 40 pounds
- Professional and friendly
- Multi-tasking
- Experience with various office equipment including fax machines, credit card terminals, printers, copiers
- Strong computer and email
- Strong communication skills, ability to provide outstanding customer service, excellent phone skills.
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School Attended
- FTCC
Job Titles Held:
- Sales Support
- Leasing Consultant for College Town Tucson brand
- Leasing Consultant at Encantada at Steam Pump
Degrees
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