Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Exceptional time management skills
Served as key contributing member to Leadership team.
Cross trained the entire department within a 6 month period
Helped develop and train the entire company on a new software made for the sales division to see/track orders
Reduced staff turnover by 45.% in one year by implementing several well-received team and morale-building programs.
Drafted 9 Sales driven reports per month about Sales Compensation, Major HHA divisions, Margin reports per category,Special tracking and invoice reporting for particular Agencies, Referral based reports for management and monthly dashboards for finance.
Sales Margin Analyst January 2011 to CurrentMcKesson Medical Surgical -Sterling － Moorestown, NJ
Interpret large data sets to determine trends and root causes for sales
Develop solutions and prepare presentations highlighting key objectives based on audience
Gather and provide information to aid business units in determining position in the marketplace
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand
Identify quality problems and recommend solutions.
Supervisor of Customer Service January 2007 to January 2011Simon and Schuster － Delran, NJ
Provide staff with assistance in performing difficult or complicated duties
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Ensure that appropriate changes were made to resolve customers' problems
Listen to and resolve customer complaints regarding services, products, or personnel
Monitor sales staff performance to ensure that goals are met
Plan and prepare work schedules, and assign employees to specific duties
Hire, train, and evaluate personnel.
Senior Customer Representative January 2006 to January 2007Ricoh Corporation － West Caldwell, NJ
Solicit sale of new and/or additional services and products
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation
Confer with customers by telephone or in person to provide information about products and services, process orders, cancel accounts, or to obtain details of complaints.
Distribution Supervisor January 1998 to January 2006Canon Business Solutions － Burlington, NJ
Administer a wide array of warehousing and logistic support operations, including distribution planning, inventory and facilities management, transportation coordination, and warehouse property accountability
Implement initiatives to improve quality control, minimize turnover rates, and maximize efficiency
Consistently met on-time product delivery and shipment through constant monitoring of supply chain activities
Masters of Business Administration : Business , 2014Norwich University － Vermont, VT
Bachelor of Science : Business Administration, 2012Kaplan University － Chicago, IL
Associate of Arts : Paralegal Studies, 2006Kaplan University － Chicago, IL
Associate : Electronics Engineering, 1995Pennco Technical Institute － Bristol, PA