Focused and driven sales management professional offering over 15 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. As a Sales Representative I have alway's been ambitious with an exceptional record of accomplishments in exceeding sales, service and performance targets. I have an in-depth understanding of the Automobile Industry, however am eager and excited to learn something new. High-energy team player with the abilities to positively impact sales growth. I am reliable and have amazing customer service skills, deliver prompt and effective responses to guest inquiriesppl to drive satisfaction and repeat clientele. Proficient in use and troubleshooting of Word, Excel, Adobe, PowerPoint, Skype and most computer search engines.
Excellent customer service and communication skills
Financial statements and records analysis
Budgeting and P&L
Profit and revenue-generating strategies
Multidisciplinary team leadership
Sales and market development
Established track record of exceptional sales results
Strategies and goal oriented
Compelling and proven leadership skills
Market research, forecasting and analysis
Negotiations expert and strong deal closer
Energetic and positive team player
Rapport and relationship building
Superb time management
Social media and computer program experience ppl
Senior Personal Banker & Team Lead10/2007 to 11/2011Company NameCity, State
Worked directly with Store Tellers, Global Bankers, Personal Bankers, and Business Specialist to achieve US Bancorp pinnacle Award.
Achieved a minimum of 8% loan growth each quarter and staying within the branches projected overhead by placing the correct individuals in the best position for there skill sets.
Performed initial client assessment and analysis to determine individuals wants and needs.
Analyzed departmental documents for appropriate signatures, distribution and filing.
Profiled and analyzed investment products to devise financial strategies meeting client financial needs and to forecast opportunities with highest return on investments.
Articulated value of various financial products, including stocks, bonds, mutual funds, and insurance policies; educated clients on benefits of individual products.
Counseled clients on financial matters and provide recommendations investment opportunities, products, and services basedon client needs and asset availability.
Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Business Banking Specialist12/2011 to 07/2014Company NameCity, State
Received Superior Customer Service satisfaction scores for 6 consecutive quarters.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Submitted loan applications to loan underwriter for verification and recommendation.
Created strategies to develop and expand existing customer sales, which resulted in a 11% increase in annual sales.
Closed an average of 2.4 loans per month.
Informed customers about new products and lending solutions.
Participated in meetings with potential customers and presented small business solutions.
Collaborated with team members to turn service inquiries into sales opportunities.
Documented sales transactions and prepared targets for future sales.
Contacted potential retail clients to inform them of products and/or services offered.
Consulted with small business customers to determine needs, mean and propose personalized banking solutions.
Brought in new business and customers by utilizing promotional and networking strategies.
Maintained current knowledge of bank offerings for business clients.
Resolved business customer problems and offered technical expertise to answer questions and concerns.
Reviewed transactions for business customers to check accuracy and integrity.
Enhanced relationships by providing excellent service to small business customers.
Offered financial guidance to assist short-term and long-term planning.
Provided customers with first-rate experience and developed long-lasting relationships.
Monitored small business accounts to determine current product effectiveness.
Mitigated risk and exposure of security breaches through development of robust contingency plans exceeding federal mandates.
Resolved customer inquiries to achieve the highest standard of service.
Sales Manager, F&I Manager & Team Closer10/2014 to 06/2019Company NameCity, State
Responded to customer inquiries via telephone, internet in person and set appointment's.
Personally welcomed buyer's to the dealership, improving overall customer service and engagement.
Performed initial client assessment and analysis to begin research process.
Generated sales by executing complete sales cycle process and rate-tracking through contract negotiations and close.
Created and finalized quotes to complete deals between customer's and sales staff.
Stayed abreast of latest vehicle trends and enhancements.
Took pictures of the vehicle's, wrote ads and posted them on several internet sites.
Designed vehicle's placement and parked them to enhance the dealership's product visibility.
Managed a team promoting positive work environment through effective communication, active engagement and hands-on assistance.
Input customer data using different computer software.
Education and Training
High School Diploma06/1999Tulare Western High SchoolCity, State
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Clear contact info
Tulare Western High School
Job Titles Held:
Senior Personal Banker & Team Lead
Business Banking Specialist
Sales Manager, F&I Manager & Team Closer
High School Diploma 06/1999
Create a job alert for [job role title] at [location].