Sales Manager Resume Example

Sales

• ***Promoted to larger 4 diamond property July 1, 2019
• Dual Property Sales Manager for Bourbon Orleans Hotel and The Jung Hotel from July-October
• Exceeded 2019 Q1 sales goal by 25%
• Exceeded 2019 Q2 sales goal by 15%
• Sold and serviced groups 10-200 on peak, Corporate market
• Sold and serviced social groups and events 50-100
• Managed all aspect of events from sales to execution
• Prepared Group Resumes
• Prepared banquet event orders
• Prepared group information for BEO and staff meetings and effectively communicate it to the team
• Worked closely with Food and Beverage to resolve event problems, improve operations and provide exceptional customer service
• Coordinated all catering services including menu planning, setup , and AV
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
• Supervised and communicated effectively with food and beverage team to ensure adherence to client-event requirements stated on BEO

• Ensured event details are set up as client requested per BEO
• Ensured event/meeting stays on schedule and has a successful completion
• Responded to last minute changes by guest and coordinate changes with necessary hotel departments
• Responded to guest request via phone, text, email and in person in a timely manner
• Served as on site contact for catering groups in house. Respond to guest questions and concerns
• Followed up with guests at end of meeting/event to ensure everything ran smoothly and exceeded expectations
• Health and Safety Committee Secretary
• Meeting Planner Committee Member
• Participate in Pre-Con meetings along with other team meetings
• Participated in training offered such as Service with a Passion training, Active Shooter training, Human Trafficking
• Trained in Guest Serve software
• Trained in Delphi
• Fill in as Banquet Captain when needed
• Work closely and communicate effectively with Banquets, Kitchen, Catering/Sales team, and other hotel departments

• Supervised the coordination and scheduling of transportation for various special events which included weddings, parades and parties
• Oversaw transportation of anywhere from 1-150 clients
• Planned parade routes
• Acquired required documents for parades and special events
• Planned and executed special request for wedding and parties. Such as music and food and beverages
• Interacted positively and effectively with all customers while promoting business services
• Solicited and booked business
• Responded to all customer inquiries quickly and professionally and resolved customer grievances quickly, effectively and tactfully
• Responded to telephone, email and in person request for information on services offered
• Made and confirmed reservations
• Provided hands-on oversight to 12 employees
• Carefully interviewed, trained and supervised staff
• Created Schedule for all employees
• Clearly communicated information to staff regarding reservations and special events
• Handled and allocated company funds; reconciled accounts payable; prepared quarterly tax documents; as well as maintained bank deposits
• Maintained accuracy in preparing documentations for all office supply ordering
• Regulatory Compliance took charge of state business permits and licenses application and renewal, which included occupational license for two locations, City of New Orleans CPNC renewals, and Department of Motor Vehicle permits.