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Sales Key Account Manager Resume Example

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SALES KEY ACCOUNT MANAGER
Summary

Experienced Sales Account Manager with great communication and interpersonal skills. Efficiently and effectively manage accounts in various Oil & Gas companies and telecommunications companies. A few years of Marketing and Logistics experience also.

Highlights

Great selling skills and excellent people skills


Business and report writing skills


Public relations and interpersonal skills for administrators Microsoft Office suite which includes Excel, PowerPoint and word

  • Customer Service
Accomplishments

Created strategies to develop and expand existing customer sales, which resulted in an increase in monthly sales.


Established new accounts through successful client development.

Experience
Sales Key Account Manager
December 2009 to February 2015 Airtel Nigeria
  • Corporate and Enterprise Handling and managing of top official corporate Government accounts Handling and managing of oil company corporate accounts Developing a sales action plan and consistently moving the sales pipeline within the cluster Negotiating sales deals in coordination with related parties.
  • Approaching new potential customers and building relationships with potential customers Vetting customers to qualify or disqualify contract requests.
  • Preparing proposals to meet customer needs and following up on the proposals delivered to close deals Monitoring, handling and Training of dealer sales agents(DSA) Ensuring excellent service delivery to the customers.
  • Handling of Complaint and Conflict issues from Customers and DSAs Building and enhancing Airtel's relation with adequate customer management Reporting on sales activities within my cluster and customer profiling Presenting and communicating the Airtel brand to customers and acting as the main contact point Seeking new opportunities to enhance customer value.
  • Delivering new offers, promotions, and giveaways to the customers in a prompt manner Achievements Successfully managed and grew the AGIP corporate account Successfully managed and grew the Oil data servicing corporate account.
May 2009 to November 2009 Zain Nigeria
  • Corporate Service Desk, Corporate Sales Responsible for lines and service activation Responsible for customer issues follow-up Corporate sales team support Market data consolidated Customer Achievements Successfully migrated Accounts from prepaid to post paid Managed and grew the South South Group accounts and reduced mean time to resolve issues to 2 hours.
Analyst
May 2006 to April 2009 Zain Nigeria
  • Marketing (South-South Region) Understanding of target market needs and assisting in developing relationship initiatives accordingly Keeping abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommending appropriate actions to be taken Conducting marketing activities across the Region Prepare and coordinate successful media Launches of Products Interact with Media bodies to implement these Launches.
  • Facilitate Regional activation of all marketing communication Coordinate Successful Launches and entrenchment of all products and services across the region.
  • Identify opportunities to sustain market share and sustain brand visibility - TOMA Customer centric focus to improve the brand experience to internal and external customers Assist in coordinating Events and sponsorship activities.
  • Achievements Successful Brand transition from vmobile to Celtel and then from celtel to Zain in the entire South South Region consisting of 5states Coordination and implementation of Zain FUN (Future university network) Project which entailed recruiting and managing Brand ambassadors for the company.
Administrator
January 2005 to April 2006 Vmobile Nigeria
  • South-South Region) Organizing trainings & seminars for Technical staff Support in Recruitment & selection of Technical staff Logistics Coordination Coordinate indoor/outdoor Workshops Information management/Documentation Facilitate Departmental meetings Verification of Contractors/Suppliers documents Inventory management.
Education
Bachelors of Science Degree : 2002 Rivers state University of Science and Technology Nigeria
Senior Secondary School Certificate : 1996 Federal Govt. girls' College Nigeria
Certificate in Supply Chain (In Process) University of Sanfrancisco Management School
Certifications
Large Account Management Process Miller Heiman (2010} Advanced Professional supply Chain Mgt Univesity of Sanfrancisco(In progress) Training Courses Completed Customer Focus Solution Selling
Skills
Account Management, interpersonal skills, Customer Service Skills, delivery, Documentation, Focus, Government, Inventory management, Logistics, managing, management Reporting, marketing, Market, meetings, Excel, Microsoft Office suite, PowerPoint, word, Negotiating, Enterprise, network, Oil, Organizing, excellent people skills, Presenting, progress, proposals, Public relations, Recruitment, recruiting, report writing, Sales Skills, Selling, Sales, seminars, Strategic, Supply Chain, telecoms, Workshops
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Resume Overview

Companies Worked For:

  • Airtel Nigeria
  • Zain Nigeria
  • Vmobile Nigeria

School Attended

  • Rivers state University of Science and Technology
  • Federal Govt. girls' College
  • University of Sanfrancisco Management School

Job Titles Held:

  • Sales Key Account Manager
  • Analyst
  • Administrator

Degrees

  • Bachelors of Science Degree : 2002
    Senior Secondary School Certificate : 1996
    Certificate in Supply Chain (In Process)

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