To obtain a professional position in an office environment that will utilize my knowledge and skills acquired through higher education and work experiences. Office assistant and customer service professional with more than 5 years experience. Strong attention to detail and demonstrated success in working with customer orders, numbers, research, shipping and
Receiving. Outstanding attendance record. Honest and dependable.
Process improvement strategies
Search and seizure laws familiarity
First Aid certified
Conflict resolution tactics
Improved office organization by reconfiguring monthly operations reports, financial spreadsheets, and company data reports using Microsoft Excel functions making meetings more efficient and focused.
Accomplished a passing score on site certification within a month of taking over an account with low service excellence priority from prior management.
Received two (2) Customer Centric award and Star Achieved award.
Sales Floor Team Member07/2016 to CurrentTargetBeaverton, OR
Maintained visually appealing and effective displays for the entire store.
Informed customers about all product lines and services offered by the company.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Site Manager12/2015 to CurrentRICOHPortland, OR
Main responsibilities consist of managing the operation of the print asset fleet for the Enterprise and mail service operations at the Corporate Center campus.
Day-to-day functions include staffing, invoicing, billing, key contact relations, managing vendor relations, and escalation management.
Work closely with the customer key contact, with significant day-to-day interactions with internal Billing, Sales, and Technology teams.
Assistant Site Manager01/2015 to 01/2015RICOHPortland, OR
My daily responsibilities were to report to the Site Manager within the same site, and supervise day-to-day operations and staff of 4 persons, within the production center.
Functions consisted of document specialist as well as other operations.
Daily tasks were to ensure the quality of operations, meeting daily deadlines and ensuring that the job performance responsibilities are being met.
In this position I enhanced my knowledge of managing a team, by having daily interaction with the team, and having but learning the fundamentals of the management role.
Police Reserve12/2013 to 05/2015Medina Police DepartmentMedina, MN
Assisted Sworn Officers in arrests, traffic stops and detainee transportation.
Performed patrol duties in district alongside sworn officers and alone in marked squad vehicle.
Performed traffic patrol at events and during non-emergency and emergency road situations.
Performed event patrol on foot and in squad vehicle at community events.
Performed shift inspections of squad vehicles and other equipment.
Print Support Specialist 109/2012 to 05/2015Ricoh Bloomington, MN
The daily responsibilities as a Print Support Specialist 1 are to support the network and workstation printers.
The qualities that I bring to this position are high-energy, positive attitude, and facilitating the transition of a new site to steady state.
With every customer making the printing support a positive experience every time.
The unique qualities that I bring to this position are the ability to break down difficult, or unwritten processes to effectively disseminate information within a team environment in an easy to understand manner.
Print Support Specialist01/2012 to 01/2015RICOHBloomington, MN
Senior On-Site Service Specialist08/2011 to 09/2012RicohBloomington, MN
Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
Assisted customers with inquiries and provided all pertinent information.
Developed credibility and confidence with customers.
Analyzed problems and anticipated customers' needs.
Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
Provided exceptional level of support concerning directory assistance.
Greeted visitors at Corporate Headquarters.
On-Site Service Specialist04/2008 to 08/2011RicohBloomington, MN
Perform mailroom functions, including; shipping, sorting, filling, and receiving.
Also operate high volume production printers, and general bindery labor.
Communicated information clearly and accurately.
B.S: Law Enforcement/Criminal Justice Law EnforcementPresentMetropolitan State UniversityLaw Enforcement/Criminal Justice Law Enforcement
A.S: Criminal Justice2013Minneapolis Community and Technical CollegeMinneapolis, MNCriminal Justice
Microsoft Suite Software: Word, Excel, Powerpoint, Outlook, Publisher, OneNote