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Sales Floor Associate Resume Example

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SALES FLOOR ASSOCIATE
Professional Summary

Qualified call center professional with ten years of experience in fast paced call center environments. Personable and professional under pressure. Gifted in working with stressed, upset individuals. Versed in customer support protocols for Healthcare products, insurance benefits and services.

Skills
  • Medical Insurance
  • Pharmacy Benefits Management
  • Medical Terminology
  • Adaptability
  • Surpassed Integrity to follow Health Insurance Portability and Accountability (HIPAA) maintained Patient Confidentiality
  • Empathetic, compassionate, personalized supported customer service relationships
  • MS Windows proficiency, Internet, industry related customer service computerized systems
Work History
Sales Floor Associate, 09/2016 to 12/2018
TJX Companies / Home Goods – Viera, FL
  • Restocked shelves with latest merchandise
  • Converted reductions in stock costs
  • Processed warehouse shipments
  • Maximized optimal product availability by customer demands
  • Constructed visually appealing and effective displays designed for optimized product sales
  • Implemented up-selling strategies recommending accessories and complementary purchases to boost revenue
Radiology Unit -Support Volunteer, 12/2016 to 06/2017
Health First/ Viera Hospital – Viera, FL
  • Directed nursing staff of patient or family concerns, needs
  • Welcomed patients in high stress situations offering personalized support
  • Facilitated cleaning duties required after each patient's use including standardized sanitation per daily Unit standards
  • Executed department errands organized by the Radiology staff
  • Performed clerical duties and tasks medical license and certifications not necessary for completion
Tier II Sales And Service Supervisor, 11/2013 to 12/2013
Adecco Staffing – Melbourne, FL
  • Addressed all customer complaints and inquiries
  • Employed upper level problem solving educated with industry knowledge in achieved conflict resolution
  • Performed advanced capabilities of quantitative skills
  • Established efficiency and accuracy developed in generated long lasting loyalty in Customer relationships
  • Presented most current accurate information about promotions, customer programs and products
  • Addressed customer inquiries regarding merchandise pricing promotions, customer programs and products identified as best fit for needs based resolution
Customer Service Representative Tier 1, 08/2009 to 06/2010
Percepta – Melbourne, FL
  • Provided primary customer support to internal and external customers in fast-paced environment handled upwards of eighty calls in queue per minute
  • Collaborated through all available job tools, and resources, handled with highest priority
  • Presented customer need related client products, services, identified as benefits for the customer as decided ensured to resolve current and future concerns or issues
  • Executed consistent adaptability to product enhancements, support contained by computerized tools and systems, stock promotions, offers evolving consistently
  • Projected reduction and total elimination of further issue escalation to higher level Customer Care Agents or Management members
Sales And Service Rep II, Remote Agent, 08/2008 to 01/2010
Convergys Corporation – Omaha, NE
  • Proven adaptability stimulated by high level of knowledge and ongoing understanding of product features, services, marketing promotions and special offers
  • Processed and collected payments from customers
  • Implemented highest security of customer's personal information while placing orders of various products
  • Learned consultative selling skills to identify opportunities, overcome objections and close sales
  • Generated interest from customers by conveying key product benefits
Patient Care Advocate II, 08/2005 to 12/2007
Express Scripts Holding Co – St. Mary's, GA
  • Performed inbound customer and client electronic communications inquires facilitated through fast paced queue of 80 to 100 inbound calls per minute
  • Educated, counseled, problem resolution regarding pharmacy benefits
  • Work with other operational departments to research and resolve mail order and claims issues
  • Developed strong and trusting rapport with each patient to facilitate best possible care
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
Education
Associate of Science: Medical Billing and CodingColorado Technical University - Colorado Springs, CO
  • Graduated with 3.58 GPA " with honors "
  • Member of American Academy of Professional Coders (AAPC)
  • Related Coursework including Health Services Organization, Spreadsheet Applications, Medical Terminology, Anatomy and Physiology I and II, Healthcare Management, Healthcare Economics, Fundamentals of Health Tech Systems, Healthcare Legal Concepts, Business Math
Associate of Arts: Liberal Arts and SciencesBrevard Community College - Melbourne, FL
  • Related Coursework including Introduction to Computers, Health, Fundamentals of Biology, General Biology, Biology Lab, Precalculus, General Psychology, Fundamentals of Speech Communication, Financial Accounting, Computer Management Information Systems, Intro to Database Techniques, Managerial Accounting, Intro to Business, Business Management Principles
Skills
  • Medical Insurance
  • Pharmacy Benefits Management
  • Medical Terminology
  • Adaptability
  • Surpassed Integrity to follow Health Insurance Portability and Accountability (HIPAA) maintained Patient Confidentiality
  • Empathetic, compassionate, personalized supported customer service relationships
  • MS Windows proficiency, Internet, industry related customer service computerized systems
Work History
Sales Floor Associate, 09/2016 to 12/2018
TJX Companies / Home Goods – Viera, FL
  • Restocked shelves with latest merchandise
  • Converted reductions in stock costs
  • Processed warehouse shipments
  • Maximized optimal product availability by customer demands
  • Constructed visually appealing and effective displays designed for optimized product sales
  • Implemented up-selling strategies recommending accessories and complementary purchases to boost revenue
Radiology Unit -Support Volunteer, 12/2016 to 06/2017
Health First/ Viera Hospital – Viera, FL
  • Directed nursing staff of patient or family concerns, needs
  • Welcomed patients in high stress situations offering personalized support
  • Facilitated cleaning duties required after each patient's use including standardized sanitation per daily Unit standards
  • Executed department errands organized by the Radiology staff
  • Performed clerical duties and tasks medical license and certifications not necessary for completion
Tier II Sales And Service Supervisor, 11/2013 to 12/2013
Adecco Staffing – Melbourne, FL
  • Addressed all customer complaints and inquiries
  • Employed upper level problem solving educated with industry knowledge in achieved conflict resolution
  • Performed advanced capabilities of quantitative skills
  • Established efficiency and accuracy developed in generated long lasting loyalty in Customer relationships
  • Presented most current accurate information about promotions, customer programs and products
  • Addressed customer inquiries regarding merchandise pricing promotions, customer programs and products identified as best fit for needs based resolution
Customer Service Representative Tier 1, 08/2009 to 06/2010
Percepta – Melbourne, FL
  • Provided primary customer support to internal and external customers in fast-paced environment handled upwards of eighty calls in queue per minute
  • Collaborated through all available job tools, and resources, handled with highest priority
  • Presented customer need related client products, services, identified as benefits for the customer as decided ensured to resolve current and future concerns or issues
  • Executed consistent adaptability to product enhancements, support contained by computerized tools and systems, stock promotions, offers evolving consistently
  • Projected reduction and total elimination of further issue escalation to higher level Customer Care Agents or Management members
Sales And Service Rep II, Remote Agent, 08/2008 to 01/2010
Convergys Corporation – Omaha, NE
  • Proven adaptability stimulated by high level of knowledge and ongoing understanding of product features, services, marketing promotions and special offers
  • Processed and collected payments from customers
  • Implemented highest security of customer's personal information while placing orders of various products
  • Learned consultative selling skills to identify opportunities, overcome objections and close sales
  • Generated interest from customers by conveying key product benefits
Patient Care Advocate II, 08/2005 to 12/2007
Express Scripts Holding Co – St. Mary's, GA
  • Performed inbound customer and client electronic communications inquires facilitated through fast paced queue of 80 to 100 inbound calls per minute
  • Educated, counseled, problem resolution regarding pharmacy benefits
  • Work with other operational departments to research and resolve mail order and claims issues
  • Developed strong and trusting rapport with each patient to facilitate best possible care
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
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Resume Overview

Companies Worked For:

  • TJX Companies / Home Goods
  • Health First/ Viera Hospital
  • Adecco Staffing
  • Percepta
  • Convergys Corporation
  • Express Scripts Holding Co

School Attended

  • Colorado Technical University
  • Brevard Community College

Job Titles Held:

  • Sales Floor Associate
  • Radiology Unit -Support Volunteer
  • Tier II Sales And Service Supervisor
  • Customer Service Representative Tier 1
  • Sales And Service Rep II, Remote Agent
  • Patient Care Advocate II

Degrees

  • Associate of Science : Medical Billing and Coding
    Associate of Arts : Liberal Arts and Sciences

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