I have assisted in processing of all incoming information (records). This includes sorting, classifying, coding, and indexing documents for integration into Aon's Record Management Systems.
Daily filing and indexing of client and internal information.
Process customer requests to include creating and generating ad hoc reports, responding to e-mail notes and voice-mails, and logging requests for tracking purposes.
Provides Help Desk customer service through phone calls, monitoring ORG and NetTrax systems, internal mailboxes, and workflows.
Process and prepare records/boxes for off-site storage.
Retrieve documents from microfiche/microfilm.
Request records/boxes from off-site vendors.
Engage in Records Destruction, SWAT activities and other special projects
Sales Executive May 2008 to January 2012Xerox Corporation － Orlando, FloridaAttended Document Imaging Solutions training; Create multiple index-databases which can be enabled or disabled; Develop document imaging system that can adapt to the unique needs of any company; Use Adobe Acrobat PDF file format in order to convert client files for electronic storage; Provide complete document imaging solutions; Store and retrieve documents securely; Provide back file conversions, day forward and consulting services and software solutions to meet the client's document imaging and management needs; Trained using Cannon Scanners with servers. Perform advanced reprographic functions; Produce job proofs for customer review and approval; Read a simple job ticket and understand steps required in the workflow; Document quality is checked before, during, and after each production run of a job; Provide finishing services, e.g. folding, envelope/binder insertion, stapling, stitching, shrink wrap, drilling, cutting; Operate production printers and copiers - configure job-processing settings, manage job queues, process files, and print jobs; Open a simple document file for viewing; Move document file to printer queue; Diagnose and correct common image quality problems; Store document files via network or electronic media; Process production forms and maintain records; Schedule and manage the document manufacturing process, e.g. job entry, requirements confirmation, capacity planning, workflow planning, quality control, packaging specifications, and delivery execution; Track and archive digital customer jobs, as required for re-use. Maintained and increased by 40%, the client base and revenue for Special Projects Services and Solutions; Sold and supported On-client site and off-client site support for short-term rentals, conventions, special projects and document services; proficient with all related SPSS processes and procedures including central ordering, central billing, credit tools, inventory usage and control and monthly reporting; Developed proposals and presentations; Made procedures to ensure customer satisfaction.
January 2002 to January 2006Fleet ManagementHelped manage Fleet Accounts by being the focal person between Xerox and the customer; created procedure manuals that includes a solid process guide Gathered data required to create billing packages; consolidated multiple databases for national billing; Managed the accuracy and timeliness of billing metrics; Reviewed invoices and reports with customer billing representatives; Developed field invoices and reports with customer billing representative; Processed and follow up on adjustment packages; Utilized IMP1, FWSS, igen and Xerox equipment; Provided coverage for managers whenever necessary.
FM Coordinator January 1999 to January 2000Xerox － Orlando, FloridaSolved procedure problems at troubled accounts; Developed procedures for trouble accounts to follow in order to improve customer use and satisfaction; Implemented new processes by working closely with CAM and team members; Met and worked with customers to understand their concerns and needs; Gave presentations about Xerox services to customers in order to promote usage; Oversaw satellite account to ensure attention to details on all incoming jobs; Ensured completion of sensitive jobs by coordinating extra work to be done by other sites and getting other to work overtime; Kept in constant contact with Customer Account Managers; and Trained Account Coordinators. Scheduled all work for two hundred plus school departments; Oversaw and created job procedures which included consultation with customer, pricing, setting the priority (to make sure it was completed on time), dong a quality check, putting completed jobs together and ensuring its accuracy, and billing; Gave price quotes over the phone or in person; Trained others on Excel, Digipath, all network connections such as the IBM PS/2 Workstation and Networked Docutech Basic Terms such as the Network Docutech Job Flow from creation to printing; Worked with customer to link our account (XBS) to their BC network; Brought in temporary employees during peak times and Supervised their work; Coordinated back-up for Law School's copy center; Worked with outside contractors and handled their billing; Proven record in customer service; and Ordered all supplies for my office as well as the Law School's copy center.
Masters of Information Systems : MISUniversity of Phoenix － Orlando, Florida, USMasters of Information Systems (Oct, 2006 - Oct, 2008) University of Phoenix, Orlando, Florida MIS graduate with emphasis in Network Engineering, Computer science and Information Systems
Bachelors of Science : strongUniversity of Phoenix － Orlando, Florida, USBachelors of Science (May, 2002 - Aug, 2006) University of Phoenix, Orlando, Florida
Maintained and increased by 40%, the client base and revenue for Special Projects Services and Solutions; Sold and supported On-client site and off-client site support for short-term rentals, conventions, special projects and document services; proficient with all related SPSS processes and procedures including central ordering, central billing, credit tools, inventory usage and control and monthly reporting; Developed proposals and presentations; Made procedures to ensure customer satisfaction