Reliable worker with Sales and Management experience, background in customer service, account management, team building, and inventory management. Motivated and energetic with 12 years of experience in fast paced sells environments.
MS Office proficient
Basic clerical knowledge
Dedicated team player
Excellent time management
Reliable and dependable
Cheerful and energetic
After sales support
Microsoft Excel proficiency
Fortune 500 company sales background
Established track record of exceptional sales results
Excellent communication skills
Effective Retail Sales Manager
Social media savvy
Complex project negotiations
Well-versed in contract law
Accurate cash handling
Retail inventory management
Store opening and closing procedures
Conflict resolution skills
Recruiting and interviewing
Experienced buyers' agent
Homeowners insurance knowledge
First time buyer specialist
Short Sale Foreclosure Resource (SFR)
National Association of Realtors
Lead follow up
Honest and ethical
Awarded “Highest Sales Volume” for Magnolia Home Theaters.
Named “Associate of the Quarter” for exceeding all customer service goals.
Won “Retail Sales Associate of the Month” Award in [Jan-Dec, 2013]. Sales
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
07/2015 to Current
Sales ConsultantHhgregg － West Melbourne, FL
Contact prospective clients for future business.
Work with surround subdivisions and residential developments.
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Attended trade shows and sales conferences.
Collaborated with colleagues to exchange selling strategies and marketing information.
Used networking opportunities to create successful, on-going business relationships.
Scheduled an average of 12 appointments per week.
Organized joint sale calls with current customers and outside vendors.
Shared product knowledge with customers while making personal recommendations.
Created strategies to develop and expand existing customer sales, which resulted in a 60% increase in monthly sales.
Maintained friendly and professional customer interactions.
Exceeded targeted sales goals by 50%.
01/2015 to Current
Realtor Pioneer Properties USA － West Melbourne, FL
Interview clients to determine what kinds of properties they are seeking.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Generate lists of properties that are compatible with buyers' needs and financial resources.
Coordinate appointments to show homes to prospective buyers.
Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
Advise sellers on how to make homes more appealing to potential buyers.
Investigate clients' financial and credit status to determine eligibility for financing.
Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.
Verify legal descriptions of properties by comparing them to county records.
Use social media marketing to acquire new clients.
Proficient in Microsoft Word, Power Point, Excel, Form Simplicity and Flex MLS.
10/2012 to 06/2014
Sales ConsultantBest Buy － FL
Providing superior product knowledge and customer service to all Magnolia Home Theater and Best Buy customers.
Insuring that customers leave with everything needed to recreate their desired home theater experience.
Organizing and maintaining stock levels on the shelves.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Ticket, arrange and display merchandise to promote sales.
06/2004 to 09/2011
Department Sales ManagerLowe's Home Improvement － Rockledge, FL
Organized work list and work schedules for assigned department.
Responsible for inventory cycle counts and orders.
Used power equipment such as pallet jacks, forklifts, reaching lifts and order pickers to maintain stock levels on shelves.
Used time management, organizational skills and customer service skills.
Associates of Arts: General EducationEastern Florida State College － Melbourne, FLGeneral Education
Bachelors Applied Science: Organizational Management and LeadershipEaster Florida State College － FLOrganizational Management and Leadership
Active Listening Critical Thinking Reading Comprehension Administration and Management Judgment and Decision Making Time Management Organizational skills 2
credit, clients, customer service, customer service skills, financing, financial, forklifts, funds, inventory, legal, marketing, Excel, Power Point, Microsoft Word, networks, organizational skills, Organizing, policies, Speaking, repairs, Sales, time management
Customer and Personal Service Active Listening Critical Thinking Reading Comprehension Administration and Management Judgment and Decision Making Time Management Organizational skills 2