(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Friendly Customer Service Professional with can-do attitude and willingness to help at all times.
Core Strengths
  • Strong organizational skills
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Active listening skills
Educational Background
East Limestone High School Athens Athens, AL Expected in 1998 High School Diploma : General Studies Psychology - GPA : General Studies Psychology
University of North Alabama Florence Florence, AL Expected in : - GPA :
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Express, Inc. - Sales Associate Key Holder
Texas City, TX, 08/2013 - 02/2014
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Attention to detail and integrity.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, Developed rapport with the customer base by handling difficult issues with professionalism.
  • product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Managed cash stock and inventory balances accurately.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Customer Retention Agent.
Bickford Senior Living -
Peoria, IL, 03/2007 - 02/2009
  • Main bank, Technical CSR Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Retained and ensured proper handling and care of Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Maintained composure and patience in face of difficult customer situations.
  • Processed inbound technical support calls for existing client accounts.
  • Support customers with online billing and account issues.
  • Informed customers about issue resolution progress.
  • Provided thorough support and problem resolution for customers.
  • Recommended and helped customers select merchandise based on their needs.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Whole Foods - Office Clerk, Cashier
Lakewood, CO, 08/2001 - 11/2006
  • Executed cash transactions quickly and accurately.
  • Greeted all customers.
  • Oversaw overnight store operations, including staff assignments and production lists.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Ordered and shelved weekly sale items for customers.
  • Built attractive holiday and seasonal displays for merchandising program.
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Sliced, served and packaged specialty meats, salads and cheeses.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
  • Managed an efficient, friendly and effective crew of 10.
Kmart - Cashier
City, STATE, 08/1996 - 08/1998
  • Operated a cash register to process cash, check and credit card transactions.
  • Guided customers in choosing.
  • items that reflected personal style and shape.
  • Administered all point of sale opening and closing procedures.
administrative, Attention to detail, back-up, billing, cash register, cashier, closing, Conflict resolution, credit, client, clients, Client relations, customer satisfaction, customer service, faxes, hand trucks, inventory, Invoice processing, merchandising, pallet jack, policies, problem solving, problem resolution, problem solver, knowledge of store, progress, rapport, receiving, safety, sales, script, shipping, Team management, technical support, Telecommunications, phone, Time management, Troubleshooting

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School Attended

  • East Limestone High School Athens
  • University of North Alabama Florence

Job Titles Held:

  • Sales Associate Key Holder
  • Office Clerk, Cashier
  • Cashier


  • High School Diploma

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