Meticulous Customer Service Representative
with 8+ years providing solutions to customers. Excellent at juggling multiple
tasks and working under pressure. Solid understanding of Billing Finance,
answering multiple phone lines, relationship-building skills, Adaptable, Computer and
Customer Service experience.
effective telephone communication skill
ability to work in a fast-paced atmosphere
Excellent attention to details
created excel and word document
Strong verbal communication
diplomatically resolved customers' complaints.
Education and Training
Community College of Aurora － Aurora, ColoradoAssociate of Applied ScienceBusinessBusiness
June 1989Delcastle Technical High School － Wilmington, DelawareHigh School Diploma
Sales Associate/Cashier, 08/2016 － CurrentTarget Superstore － Charlotte, North Carolina
Additional job duties include stocking shelves.
maintaining a clean work environment, assisting in sales.
Performing cashier responsibilities in various cases.
Knowledgeable and positive sales associate.
Learn proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills.
Primarily provide customer service.
Customer Care Service Representative, 10/2015 － 02/2016ADT Security Services － Aurora, Colorado
Process the recurring billing of consolidated accounts consisting of multiple sites including Homeowner Associations, multi-family housing, and home builder customers.
Utilize excel /word to create the billing spreadsheet presentment and provided to customer.
Complete reconciliations of billing involving researching payments, credits, bank adjustments and returns.
This may involve receiving and placing phone calls to ADT customers and ADT support areas.
Provide customer support by addressing fax, email, written and phone inquiries from customers and ADT support areas.
Work with the ADT National Builder Partnership Program Managers to build and strengthen customer relationships with verbal and written communication.
Provide reporting for HOA, multi-family and builder accounts.
Assist ADT collections team by processing and sending collection letters to multi-site customers.
Process escalation reversals and account/site cancellations.
Process system requests for cancellation based on customer information provided.
Handle the processing related to removing customer monitoring services.
Research multiple databases to determine the origination or current location of customer payments.
Often requires processing corrections, credits and adjustments along with transfers on customer accounts ensuring requests meet the disputes guidelines.
Choir Administrator, 09/2005 － 02/2016Potter's House of Denver
Report to Executive Director, Greet families, choristers, guests, or visitors as primary administrative contact.
Communicate with artistic staff, choristers, and chorus families to disseminate information in a timely manner.
Use computers in a Windows environment to enter, access and retrieve data.
Assist with data entry as needed to maintain chorister records.
Gather information for and draft Call Sheets.
Translate pending events into chorus calendar postings, help maintain online calendar.
Implement recruitment activities including auditions and school outreach.
Assist with uniforms for the choirs.
monitor the general email mailbox on a daily basis, and forward incoming messages as appropriate.
maintain and update filing, inventory, mailing, and database systems, both manually and using a computer.
in tandem with the Rehearsal Manager, communicate with families, artistic staff, and other individuals to answer questions, disseminate or explain information, and address complaints.
run occasional errands.
inventory and order materials, supplies, and services as needed.