● Five years' administrative and customer service experience as Supervisor or Manager with various high-profile and high-volume book retailers. ● Nine years' customer service experience at the aforementioned locations. ● Skilled organizer, notable for creating and implementing accurate and extensive customer and employee files. ● Experienced in employee training, policy implementation, cash reconciliation, record keeping, loss prevention, and emergency preparedness. ● Proficient in database maintenance, Microsoft Office, QuickBooks, PeopleSoft, Kronos Timekeeper, and ShortPath. ● Experience scheduling, running, and orchestrating meetings and events. |
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