Seeking a position utilizing abilities developed through experience and education, non-profit growth, with the opportunity for professional growth based on performance. Experienced liaison-builder as project manager with external and internal clients and staff at all levels. Skilled with inter-departmental cooperation (for example, working with accounting to establish budgets). Team-focused. Exceptional organizational, coaching, mentoring and leadership skills. Sound communication, listening, writing and editing skills. Results-oriented, decisive leader, with great practical judgment and skills in developing process improvements, and risk management. Computer competencies include Basic Microsoft Office Microsoft Outlook, and Microsoft Word. COMMUNICATION: Expanded communication skills allowing conveyance of a great deal of information in a concise, entertaining way, using the spoken word and visual aids. MANAGEMENT: Dealt with all aspects of running a business including budgeting, customer service and personnel management. Adept at short term and long term planning and goal setting. Aggressively marketed services and employees to ensure the quality of work provided. Demonstrated an ability to meet deadlines and work efficiently under stress. ATTRIBUTES: Accustomed to accepting responsibility and delegating authority and capable of working with and through people at all levels. Able to plan, organize, develop, implement and supervise complex programs and special projects. Personally dedicated to producing timely, cost effective results. Work with team-emphasis as much as possible.
Knowledge of Leasing & Market Conditions
Fair Housing Mandates
Mortgages & Loans
Worked with people throughout the company to develop both generic and specific training programs and information tools.
Programs included: Service Satisfaction, Marketing Coordinator Training, Accounting Employee Training, Risk Management Training, Sales Training and Managed Care Training Tools Included: An Evaluation system for the purpose of obtaining feedback concerning the above mentioned programs and an Excel spreadsheet tracking system for tracking the implementation of the Service Satisfaction modules at each facility nationwide.
Developed and implemented innovative service satisfaction multimedia program.
Conceptualized modules and accompanying videos, manuals, participant's workbooks, overheads, slideshows, and graphics.
Supervised video production, print production, multimedia production, created new systems for registration, tracking systems, evaluations, material distribution, worked on specialized programs for corporate inpatient and outpatient operations.
Created marketing product line courses.
Generated 26 new programs during my employment at Healthsouth.
University of Alabama - Birmingham Training Specialist, Human Resources Management Development and Training Created programs including teaching in two certificate programs open to all employees: "Women in Leadership", Participatory Management, Cohesive Workforce, Time Management, Stress Management, Setting Priorities, Building Self- Esteem; Professional Presence for Women; Seminars for Sexual Harassment in the Workplace.
McCollough Surgery Clinic Staff Counselor Interviewed and consulted with patients, assisted with the design of innovative pre- and post-op relaxation audiotapes.
Organized and conducted numerous seminars and workshops at the clinic.
Participated in extensive research projects and completed case studies.
Sales AssociateThe Real Estate Group, IncBirmingham, AL
Market homes in the local community by utilizing a proven successful marketing plan.
Provide virtual tours on web site of homes listed providing them with additional exposure.
Create sales brochures for each listing to profitably market the home.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Negotiate the best possible contract for clients.
Work with home inspectors and appraisers to determine actions necessary leading to closing.
Ensure that all terms of the contract are met prior to closing.
Formed relationships with other agents to assist in the purchase and sale of homes.
Worked closely with clients to offer helpful services and advice.
Effectively showed residential properties to potential buyers.
Determined the complex needs of buyers and sellers and worked to satisfy those needs.
Acted as an intermediary in negotiations between buyers and sellers.
Successfully guided homebuyers and sellers through the sale and purchase of properties.
Generated lists of properties that were compatible with buyers' needs and financial resources.
Coordinated appointments to show homes to prospective buyers.
Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.
Presented purchase offers to sellers for consideration.
Negotiated contracts on behalf of clients.
Coordinated property closings, overseeing signing of documents and disbursement of funds.
Jefferson State Community CollegeBirmingham, AL
Director of Training and Development/Workforce Development.
Developed training programs and worked with instructors, companies and the college to develop generic and specific training programs.
Worked with instructors to develop programs and curriculum.
Planning, Course Delivery and Evaluation.
Provided leadership in the development, promotion, delivery and evaluation of Community Education activities, including all aspects of credit-free courses and services; Ensured staff followed the continuing education production schedule timeline; Contributed to annual college-wide strategic and operational planning; Developed unit level annual goals and assessment plan with staff.
Staff Supervision and Management; Supervised staff; ensured appropriate staff development; Promoted and lead organizational change to gain commitment and support from staff at all levels within the department; Developed a team that operated effectively and efficiently in a competitive market and provided high-level community service; Assisted with recruiting and interviewing prospective instructors; negotiated salaries; Developed retention strategies and reviewed employment trends; Established interoffice policies, annual objectives, and goals for organization with other college team members and department heads.
Budget and Budget Management; Prepared annual budget(s) for Community Education; projected annual enrollment and revenue.
Responsible for administering the annual operating budget with the Vice President and Accounting Office.
In cooperation with the Dean, monitored and managed all Community Education cost; In cooperation with the Dean, evaluated credit-free course pricing compared to local and state competitors and recommended to the Dean appropriate pricing for Community Education courses; In cooperation with the Dean, evaluated credit-free faculty teaching credentials and recommended to the Dean salary rates for Community Education faculty.
Outreach and Community Service; Coordinated and networked with appropriate community agencies and/or activities; Worked with enrollment services and planned programs to promote the college; Attended local meetings to promote college in the community.
Managed Internal and External Contacts ; Identified contacts required within and outside the college, and purpose of contact (Example: Contacted vendors for supplies and materials or needs with public and private employees to determine training needs); Interfaced with staff at a variety of levels including subordinates, peers and/or upper management.
Provided advice to senior executives and/or persuasion to peers and subordinates.
DirectorThe New Face Foundation
Involved with all phases and aspects of Fund-raising and Public Relation activities.
Researched and targeted potential donors, wrote proposals, contributed to the fund-raising campaign ideas.
Initiated the Corporate Sponsor program which HealthSouth Manager of Communications & Marketing Developed marketing plans and strategies for existing business, coordinated marketing research.
Worked in the development, management and implementation of strategic communication plans, policies, programs and materials.
Worked both reactively with communication tools in response to corporate issues, and proactively in identifying emerging customer concerns and developing solutions.
Oversaw event coordination and development and creation of publications and displays.
Bachelor of Science
Master of Arts:University of Alabama at Birmingham
Excellent health; (PT) work out three times a week with a senior MS patient at his facility. I have also been a sitter for him as needed for the last two and a half years.
Penny Kurtts Fiorella3/21/2015
ADDITIONAL: Excellent health; (PT) work out three times a week with a senior MS patient at his facility. I have also been a sitter for him as needed for the last two and a half years.
Penny Kurtts Fiorella3/21/2015