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Sales and Training Coordinator Resume Example

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SALES AND TRAINING COORDINATOR
Summary

Highly adaptable Customer Service Professional. Dedicated over 5 years of experience in customer service and team leading. Demonstrated ability to gain customer satisfaction leading to increased repeat and referral business. Track record of reduced labor costs and improved customer-satisfaction. Ability to resolve escalated customer service issues. Proficient in Windows environment and general computer knowledge. Disciplined, highly adaptable, fast learner.

Highlights
  • Superior communication skills
  • Exceptional leader
  • MS Office proficient
  • Effective team player
  • Superior organization skills
  • Detail-oriented
  • Staff training and development
  • Dependable and reliable
  • Employee scheduling
  • Conflict resolution skills
  • Time management
Accomplishments
  • Promoted twice in first year and a half with the company
  • Lead store to a more than 15% increase in store loyalty program
  • Established new incentivized training program with an increase in training rate and overall effectiveness of sales team
  • Have had consistently positive performance evaluations
Experience
Sales and Training Coordinator
August 2014 to Current Pioneer Ace Hardware － Rio Rancho, NM
  • Assist and work closely with store manager and supervisors to ensure that associates provide exceptional customer service while achieving sales goals.
  • Ensure customer satisfaction, drive sales, and build sales skills.
  • Possess in depth product knowledge to assure customer satisfaction.
  • Train, coach and observe associates using S.A.L.E.S.
  • process.
  • Resolve customer and employee complaints in a timely and satisfactory manner.
  • Train associates on how to operate Ace Learning Place.
  • Identify, schedule and conduct appropriate training for store associates.
  • Set and monitor deadlines for course completion and learning plans.
  • Coordinate on-the-job training programs for store associates.
  • Coordinate new hire orientation for new employees.
  • Coordinate with management on incorporation of training into store meetings and huddles.
Food Service Specialist
January 2009 to Current New Mexico Army National Guard 1115th Transportation Company － Ranchos De Taos, NM
  • Prepares and cooks menu items listed on the production schedule.
  • Sets up serving lines, garnishes food items, and applies food protection and sanitation measures in field and garrison environments.
  • Receives and stores subsistence items.
  • Performs general maintenance duties.
  • Operates, maintains, and cleans field kitchen equipment.
  • Erects, strikes, and stores all types of field kitchens.
  • Performs preventive maintenance on garrison and field kitchen equipment.
  • Provides technical guidance to lower grade personnel in garrison and field kitchen operations.
  • Ensures that proper procedures, temperatures, and time periods are adhered to during food preparation.
  • Directs safety, security, and fire prevention procedures.
  • Performs supervisory and inspection functions including shift supervision.
Head Cashier
May 2013 to August 2014 Pioneer Ace Hardware － Albuquerque, NM
  • Primary responsibilities are to maintain helpful customer service, assist in daily operations at the cash wrap area, maximize sales and productivity on the sales floor, and resolve situations to the satisfaction of the customer.
  • Ensures each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards.
  • Troubleshoots and maintains point of sale.
  • Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.
  • Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicates issues to management.
  • Performs register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines.
Administrative Specialist
July 2010 to January 2011 NM Army National Guard Counter Drug Support Task Force Guardian － Ranchos De Taos, NM
  • Primary responsibilities include records keeping and assisting Administrative Noncommissioned Officer.
  • Supervised service member leave records.
  • Perform monthly audits and balances of records.
  • Frequent use of PC based Microsoft Office suite to include Word, Excel, and Power Point software.
  • Maintain files, assisted with travel pay systems and military orders systems.
  • Perform administrative office responsibilities.
Education
High School Diploma : 2002 TAOS HIGH SCHOOL － Taos, NM

for general studies with courses in Computer Science, Chemistry, Trigonometry/Pre-Calculus, and Spanish. High B average with aptitude in math and science
In Progress UNIVERSITY OF NEW MEXICO － Albuquerque, NM

Anticipated graduation date 2015. Psychology Basics in Addiction Counseling. Courses include English Composition, Technical Communication, Spanish, Statistics, and Computer Science for Business Students.
Skills

Experience in an office environment. Data entry and typing.

Strong interpersonal, verbal and written communication skills. Analytical and organizational skills. Independent decision making skills. Customer service skills. Knowledge of basic human anatomy from university level Biology for Health Science class and Army Tactical Combat Casualty Care course. Knowlegde of basic medical terminology from university level Human Development and Psychopharmacology courses.

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Resume Overview

Companies Worked For:

  • Pioneer Ace Hardware
  • New Mexico Army National Guard 1115th Transportation Company
  • NM Army National Guard Counter Drug Support Task Force Guardian

School Attended

  • TAOS HIGH SCHOOL
  • UNIVERSITY OF NEW MEXICO

Job Titles Held:

  • Sales and Training Coordinator
  • Food Service Specialist
  • Head Cashier
  • Administrative Specialist

Degrees

  • High School Diploma : 2002
    In Progress

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