Highly adaptable Customer Service Professional. Dedicated over 5 years of experience in customer service and team leading. Demonstrated ability to gain customer satisfaction leading to increased repeat and referral business. Track record of reduced labor costs and improved customer-satisfaction. Ability to resolve escalated customer service issues. Proficient in Windows environment and general computer knowledge. Disciplined, highly adaptable, fast learner.
for general studies with courses in Computer Science, Chemistry, Trigonometry/Pre-Calculus, and Spanish. High B average with aptitude in math and science
Anticipated graduation date 2015. Psychology Basics in Addiction Counseling. Courses include English Composition, Technical Communication, Spanish, Statistics, and Computer Science for Business Students.
Experience in an office environment. Data entry and typing.
Strong interpersonal, verbal and written communication skills. Analytical and organizational skills. Independent decision making skills. Customer service skills. Knowledge of basic human anatomy from university level Biology for Health Science class and Army Tactical Combat Casualty Care course. Knowlegde of basic medical terminology from university level Human Development and Psychopharmacology courses.
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