Sales And Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Senior Sales and Customer Service professional with expertise and successful background in team leadership, communication, and negotiating skills. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Consultative sales expert with history of exceeding quotas, building customer bases and capitalizing on valuable business opportunities.

Diplomatic, who excels at managing , merchandising, and, customer service responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone.

Communication-focused Sales Professional with expertise in fostering partnerships and developing B2B sales opportunities. Committed and Inspired visual leadership professional with expertise in expanding network connections, persuasively introducing products and maximizing account revenues.

Enthusiastic leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.

Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Attentive listener with excellent multitasking, communication and organizational and analytical skills.

Accomplished Representative with career history marked by numerous sales awards, recognition, and recommendations. Track record of exceeding sales, service and client quotas. Successful experience as leader and mentor to junior sales professionals.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Goal-oriented worker with outstanding product knowledge. Proven history of increasing productivity and customer satisfaction with great phone etiquette. Committed to best-in-class customer service and maintaining professionalism.


Chosen to work as department head with Domestic violence shelter sponsored by verizon to adopt a shelter throughout the year, a very rewarding experience.

  • Supervised team of 25 staff members.
  • Collaborated 2 with in th.
  • Issue and Complaint Resolution
  • Needs Assessment
  • Translation and Interpretation Services
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Customer Service
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Transaction Processing
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Merchandise Orders and Exchanges
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Promoting Brand and Company Identity
  • Regulatory Compliance
  • Sales and Upselling
  • Work Prioritization
  • Product Recommendations
  • Inbound and Outbound Calling
  • Call Volume and Quality Metrics
  • Sales Quota Achievement
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Strong Analytical and Problem Solving Skills
  • Policies and Procedures Adherence
  • Business Development
  • Relationship Building
  • Teamwork and Collaboration
  • Establishing and Maintaining Customer Relationships
  • Inventory Management
  • Sales Report Generation
  • Time Management
  • Inter-Department Collaboration
Work History
07/1990 to 05/2008
Sales and Service Representative Heritage Schertz, TX,
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Exceeded goals for new accounts in single sales cycle.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
07/1990 to 05/2008
Interim Supervisor Tapestry, Inc. Park City, UT,
07/1990 to 05/2008
Job Recruiter Garden State Growers Middletown, NY,
Expected in 06/1982
High School Diploma : Academic
The Cecilian Academy - Philadelphia Pennsylvania 19119,
Expected in
: Pre-Medicine
Millersville University of Pennsylvania - Millersville, Pennsylvania 17551,
Expected in 12/1991
Certification: Phlebotomy
Thomas Jefferson University - Philadelphia, Pennsylvania 19107,
  • Continuing education in Phlebotomy
  • Licensed - Ordained Minister in the state of Hawaii and Pennsylvania

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Resume Overview

School Attended
  • The Cecilian Academy
  • Millersville University of Pennsylvania
  • Thomas Jefferson University
Job Titles Held:
  • Sales and Service Representative
  • Interim Supervisor
  • Job Recruiter
  • High School Diploma
  • Certification