I am an innovative Safety and Compliance Transportation Manager who effectively executes process changes to improve operational efficiency. I am a seasoned employee services specialist with background in providing advice on diverse driver situations. The success of my career is credited to being a results-oriented, high-powered Manager with a diverse background in management and customer service that effectively motivates associates through continual guidance, direction, development and coaching with a proven track record of competition, success, and managing a wide variety of service issues quickly and efficiently. I am dedicated to providing excellent customer service , employee relations and making the most efficient operational and procedural improvements.
Inventory control procedures
Employee development and management
Conflict resolution techniques
Management of remote employees
Training and developmen
Education and Training
Business Administration/Legal StudiesStrayer University － Columbia, SC, USA
3.86 GPA, Magna Cum Laude
Minor in Human Resources Deans List, Summer 2015 - Summer 2017 Member, National Society of Collegiate Honor Society,
Member, Golden Key International Honour Society
Member, Alpha Sigma Lambda Honor Society
Mortuary ScienceGupton Jones Funeral College － Decatur, GA, USA
Member of Pi Sigma Eta Fraternity
Recipient of Georgia Funeral Service Practitioners Association Scholarship
Class Secretary and Treasurer
President of Class Year Book and Gala Program Attended International Cemetery, Cremation, and Funeral Association Conference in 2014
Commercial Drivers License: CDLOrangeburg Technical College － Orangeburg, SC, USA
Coursework in commercial driving
Coursework in Logistics and Planning
Diploma: Cosmetology/InstructorRoyal Academy DesignsCosmetology/Instructor
Master of Science: Business AdministrationClaflin University － Orangeburg, SC, United States3.5 GPA Related coursework: International Finance, Statistics and Microeconomics
11/2017 to Current
Recruiter- Howard Sheppard － Augusta, GAManaged all phases of recruitment, including defining hiring management needs and posting available positions. Developed creative recruiting strategies that met anticipated staffing needs. Researched and recommended new sources for candidate recruiting. Drafted internal announcements and sent them in a timely manner.
03/2015 to 11/2017
Safety and Compliance ManagerWP Rawl and Sons － Pelion, SCAnalyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Assisted management with presentations for business reviews and communications meetings. Recruited for various positions across multiple sites in South Carolina Thoroughly explained the employee handbook during new employee orientations. Worked with the chief administrative officer to create a new leadership development program. Maintained an accurate candidate tracking system. Offered specific training programs to help employees maintain and improve job skills. Developed training program for specific, assigned job tasks, including Entry Level Driver Program, National Driving Competitions and Safety Compliance. Organized food preparation, event activities and accommodations for large training assemblies. Taught weekly internal classes to more than 5 Led learning enhancement classes focused on improving academic and people skills needed for success in the workforce. Trained a staff of Eight employees on DOT Regulations, Driving Skills and Competition guidelines for national competitions.
10/2016 to 09/2017
Transportation Driver SupervisorWP Rawl and Sons － Pelion, SC
Supervising 70 to 75 drivers, maintaining DOT files and employee files.
Tracking fuel usage, driving techniques of drivers, vehicle and driver utilization.
Setting and maintain KPI's.
Managing driver meetings for safety and general information.
Revisions and addendums to driver handbook and policy manuals.
06/2012 to 09/2013
Operations Manager/Project ManagerGroome Transportation － Augusta, GARecruited, hired and trained 35 new employees for Shuttle service. Boosted company efficiency through technology upgrades and process improvements such as Lytx on board cameras. Developed and shared best practices across the company, including Fuel Utilization.
Reviewed new customer orders and requests and manually entered data into a centralized database.
Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
Oversaw scheduling for the day-to-day activities of 50
Manually created shipments, assigned carriers and dispatched shipments.
Completed and followed up on all registration and traffic documents.
Forwarded client-related quality and service issues to the appropriate manager for resolution.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Acted as a liaison between logistics, carriers and customers.
Coordinated returns between origin and interim transportation departments.
04/2015 to 10/2016
Transportation Assistant IIWP Rawl and Sons － Pelion, SC
Ensure regulatory compliances with DOT are met, obtain information regarding accidents and incidents from drivers and other parties involved.
Review and monitor Electronic Log violations, dispatch drivers to delivery points, review performance factors such as on time delivery, professionalism, and driving techniques.
Training for new drivers, safety videos.
Implementation of guidelines and policy.
Manage time off request and driver records.
01/2009 to 01/2010
Shift ManagerMcDonald's － Augusta, GA
Ensure production levels with employees, and food preparations are met, track food safety, manage daily employee activities, and analyze profit and loss, inventory and place restocking orders.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
01/2008 to 01/2010
Customer Service RepresentativeUrban Outfitters － Augusta, GA
Provide on- going training, information and feedback to staff.
Inbound sales, support calls for customers establishing new accounts, provide account information, gift balances tracking shipments and claim procedure, suggest trends, provide technical support to customer and staff.
Maintain Quality averages, Minimized average handling of call time, Adherence levels, productivity, accuracy, and conversion percentages.
Demonstrated mastery of customer service call script within specified time-frames.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
01/2007 to 01/2008
OTR Truck DriverR B W Logistics Corporation － Augusta, GA
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Obtained and maintained proper delivery authorization and pickup documentation.
Conducted daily DOT pre-trip inspections according to a set checklist.
Maintained records required for compliance with state and federal regulations.
Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
01/2005 to 01/2007
Office ManagerRidge Environmental Solutions － Ellenwood, GA
Assigned driver routes, coordinate freight shipments, DOT compliance paperwork, training and safety meetings, compliance reviews for loss prevention awareness and inventory control.
Assessed and trained personnel for promotion to cross-functional operations.
Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
Maintained and enforced a safe and clean working environment at all times.
Coordinated preventative maintenance on existing and new production equipment, including routine calibration.