LiveCareer-Resume

rte sanitation resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive, upbeat team leader brings more than ten years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Friendly and efficient employee devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Decision Making
  • Team Collaboration
  • Reporting and Documentation
  • Time Management
  • Defective Equipment Identification
  • Vehicle Cleaning
  • Detail-Oriented
  • Debris and Litter Control
  • Issue Resolution
  • Equipment Sanitation
  • Task Prioritization
  • Reliable and Dependable
  • Health Codes Compliance
  • Customer Complaint Resolution
  • Customer Inquiry and Response
  • Coaching and Mentoring
  • Menu Memorization
  • Dish Preparation
  • New Employee Mentoring
  • Course Materials Development
  • Creative Solution Development
  • Training Method Development
  • Virtual Learning Management
  • Class Lecturing
  • Team Exercises
  • Orientation and Onboarding
  • Survey Management
  • Fee and Expense Estimation
  • Cost Control and Reduction
  • Focus Group Coordination
  • Role Playing
  • Job Skill Building
  • Budget Administration
  • Staff Development
  • Project Planning
  • Goal Setting
  • Recruitment and Hiring
  • Problem Resolution
  • Team Leadership
  • Complex Problem Solving
  • Documentation and Reporting
  • Team Building
  • Staff Training
  • Credit Card Payment Processing
  • Data Entry
  • Customer Service
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Call Documentation
  • Upselling Products and Services
  • De-escalation Techniques
  • Needs Assessment
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
Experience
01/2022 to Current RTE Sanitation Hyatt | Bonita Springs, FL,
  • Sanitized floors and walls to protect workers.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Cleaned Meat Processing areas effectively and efficiently.
  • Complied with company policies regarding safe storage of chemicals.
  • Took out garbage and recycling daily.
  • Applied industrial chemicals safely to clean surfaces in food safe environment.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Reduced cleaning time significantly while maintaining company quality standards.
06/2016 to 10/2017 Overnight Supervisor Planet Fitness | Chicago, IL,
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Created training manual for employees to use as reference guide.
  • Counted and balanced registers.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Opened and closed store 5 times per week by balancing cash drawers, preparing daily deposits and cash drops.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
02/2014 to 12/2015 Overnight IHOP | City, STATE,
  • Picked up boxes and related trash from sales floor.
  • Offered a upbeat welcoming experience with excellent people skills
  • Hostess responsibilities
  • Server responsibilities
  • Money handling, drawer balancing and counting.
  • Replenished inventory with focus on addressing customer needs.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Assisted customers with product, promotion and policy information.

  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Assisted with performance reviews to identify areas of improvement.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Managed 4 servers and staff members to effectively foster team-oriented environment.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to high volume of daily customers.
Education and Training
Expected in 04/2009 High School Diploma | Arthur L. Johnson High School, Clark, NJ GPA:
Expected in Bachelor of Arts | Behavioral Sciences Ashford University, San Diego, CA GPA:

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Resume Overview

School Attended

  • Arthur L. Johnson High School
  • Ashford University

Job Titles Held:

  • RTE Sanitation
  • Overnight Supervisor
  • Overnight

Degrees

  • High School Diploma
  • Bachelor of Arts

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