Role Player/Surveillance Resume Example Metrostar Systems

ROLE PLAYER/SURVEILLANCE

Professional Summary

I offer over 26 years of leadership and supervisory experience within the Criminal Justice and Social Service Fields. I am well-versed in public relations and social work as well as working knowledge of Federal, State, and local laws.

AREAS OF EXPERTISE

*Program Development *Quality Management Investigations *Background Investigations Project Management *Group Home & Shelter Care Licensing *Policy & Procedure Development/Review *Home Evaluations Training *Public Relations Communication *Contract Negotiations Community Networking *Crisis Management Case Management *Security Court Services *Corrections & Child Welfare Management *Forensic Interviews *Court Testimony Budgeting *Education and Special Education Administration

Skills

Community relations
Strong interpersonal skills
Sound judgment
Operations management
MS Office
Approachable
Budgeting
Strategic thinker
Culturally-sensitive
Court testimony
Exceptional communicator
Strong work ethic
Highly organized
Interstate Compact

Case management
Risk and needs assessments
Crisis intervention techniques
Security clearance
Child abuse clearance
Interpersonal skills
Group therapy
Administration of Physical Restraints training
Culturally-sensitive
Court testimony
Exceptional communicator
Strong work ethic
Highly organized
Interstate Compact familiarity
Report writing
Interview and Interrogation Training
Interviewing expert
Strong decision maker

Work History

Role Player/Surveillance, 12/2008 to Current
Metrostar Systems – Washington , DC

Operating under a security clearance, I cannot divulge the information involved in this job.
In general, I work in conjunction with ASOC and the U.S. Army soldiers in executing training exercises in surveillance techniques in and around Ft. Huachuca, AZ.

Division Director, 10/2012 to 01/2015
Iconma, L.L.C. – Fayetteville , AR

Under the administrative oversight of the Juvenile Court Services Director, I performed work to include but not limited to: directing, supervising, and coordinating all activities of the Detention Services Division within Juvenile Court Services.
I also supervised and directed all aspects of the educational operations of the Detention Services Division.
Established goals and objectives, plans, oversees, directs and evaluates the work of shift supervisors, detention managers, teachers, professional and support staff.
I coordinated all administrative duties necessary to ensure adherence to Juvenile Court Services policies and procedures through personnel performance evaluations.
I assisted with the coordination of the recruitment process for the division, and staff development.
I assisted with the coordination of detention programming, specifically traditional, on-line and special education programs.
I was responsible for dispatch communications for adult and juvenile probation officers.
I ensured the physical security and safety of staff and detainees.
I ensured that proper inventory is maintained for facility management as well as personal property of detainees.
I directed necessary actions to provide for detainee nutritional, medical, welfare and transportation needs.
I conducted safety and security inspections of the facility.
I prepared financial and statistical analysis for budget, grant and program development.
I participated and monitor the development and implementation of departmental policies and procedures.
I closely collaborated with the Division Director for Probation Services in support of the Director and the mission of Juvenile Court Services.
I coordinated communication with personnel and outside agencies in order to resolve work-related issues.
I participated in leadership meetings to discuss issues that require departmental attention and resolution.
I participated in community education and resource development.
I worked with all staff on various programs and projects as assigned.
I periodically consulted with the Director, judges, and AOC staff on the development of programs and operations of the department.
I acted and supervise on behalf of the Director in the event of his/ her absence.
I coordinated and implement mandated policies and procedures as directed.

Child Protective Services Program Specialist, 07/2009 to 10/2012
Dish Network Corporation

Under minimal supervision, I was the District VI (Cochise, Santa Cruz, Graham, Greenlee counties) Team Decision Making Coordinator.
I was responsible for facilitation of high profile meetings between Child Protective Services and the families that are under investigation by the State of Arizona.
Extensive background investigations are done daily on adults who have been alleged to have harmed their children.
Mediation and negotiation skills are essential.
At times, this position requires effective crisis management and I am required to operate under high stress.
Extensive knowledge of Policies and Procedures are needed to effectively operate in this position.
Travel throughout District VI is necessary to conduct meetings within the State timelines.
Extensive knowledge of area community resources, community provider's and services available in all areas.
Public relations skills are essential.
Training and technical assistance to Division staff, providers, community groups, organizations and employers; work independently, function in a team process and be sensitive to client's specialized needs.
On frequent occasions, I am required to be the Acting Supervisor of various CPS Units, therefore, the duties listed below under the CPS Supervisor would apply.

Unit Supervisor, 07/2007 to 07/2009
Jackson County

Under minimal supervision, I was the Unit Supervisor for a mixed CPS Unit.
I was responsible for all CPS Investigations, Court Dependencies and Voluntary In Home cases for the Benson/Tombstone/St.
David/Cochise/Dragoon/Mescal area.
This includes an extensive investigative process, engaging clients to participate in services, preparation of court reports and extensive court testimony, referrals to appropriate services and agency collaboration.
I was also responsible for clinical supervision of 7 staff, office budget, employee scheduling and employee discipline.
I am also the District VI trainer for the Family to Family Initiative, the Team Leader for District VI for Team Decision Making and District Representative for the Statewide Breakthrough Collaboration Initiative.
Skills and knowledge needed for this position are working knowledge of federal and state laws, statutes, rules and regulations.
Knowledge of services for people with developmental disabilities; principles and practices related to integrated services and supports, supported employment techniques for DD clients.
A supervisor must have skill in teaching and training others; problem solving; written and oral communication.
I needed to have the ability to assess clients to determine the most effective and practical service plan that fits our client's needs.
Public relations skills are essential.
Coordination and communication with other DES programs such as DDD, FAA and AHCCCS was necessary.
We served persons with or without developmental disabilities by supporting them and their families to lead the most self-sufficient and productive lives within their capabilities.
We were required to follow state and federal mandates, agency policy and procedures relating to Early Intervention, educational programs, behavioral health, vocational rehabilitation, and Arizona Health Care Cost Containment System (AHCCCS).
Many of our cases are high profile and high intensity cases.
I was responsible for training and technical assistance to Division staff, providers, community groups, organizations and employers.
I gathered, analyzed and reviewed facts and evidence for CPS investigations.
This information would come from various sources, to include information from computer-assisted applications of investigative work as well as forensic interviews (advanced investigative techniques).
I was not only responsible to complete interpretive court reports, but also review reports of my subordinates to ensure quality, accuracy and consistency in their reports.
This included briefings prior to court for the workers and any other people that may have to provide testimony.
As a supervisor, I was also required to maintain excellent communication and working relationships with my staff, the public and our constituents in the courts.
Knowledge of techniques used in the development of Case Plans (Individual Support Plans), respect and adhere to the Health Insurance Portability and Accountability Act (HIPAA).
Interpersonal relations with internal and external customers is a must.
We also conduct needs assessments where oral and written communication is vital.
We develop and maintain client service plans and identify problems as they arise.

Child Protective Services Specialist III, 04/2006 to 07/2007
State Of Arizona, Child Protective Services

Under general supervision, I perform a wide variety of tasks in child protective case management; provide direct or indirect assistance to children and the families.
Temporary Unit Supervisor in the absence of the Unit Supervisor.
Mentor and Lead Staff for new Case Manager's.
Ongoing knowledge of Federal and State laws, statutes, regulations and directives pertaining to Child Protective Services; psychological assessment tools and terminology; risk assessment practices and procedures; developmental and behavioral problems with children; family dynamics and systems; resources available in the community; cultural and ethnic groups of the region; policies and procedures of court system; medical terminology as it relates to abuse and neglect symptomology.
Skills in: eliciting information; interpreting program policies, procedures, rules and regulations; case evaluation and decision making; workload management; oral and written communications; operating a computer to review case records; interpersonal relations as applied to contacts with families, children and representative of courts.
Ability to interview clients under stressful conditions.
Ability to assess clients to determine the most effective and practical service plan that fits our client's needs.
Public relations skills are essential.
Coordination and communication with other DES programs such as DDD, FAA and AHCCCS.
Training and technical assistance to Division staff, providers, community groups, organizations and employers; work independently, function in a team process and be sensitive to client's specialized needs.
Assist clients with navigating and utilizing the employment services and JOBS programs.

Child Protective Services Specialist II, 04/2005 to 04/2006
State Of Arizona, Child Protective Services

Under general supervision, I perform a wide variety of tasks in child protective case management; provide direct or indirect assistance to children and the families.
Temporary Unit Supervisor in the absence of the Unit Supervisor.
Ongoing knowledge of Federal and State laws, statutes, regulations and directives pertaining to Child Protective Services; psychological assessment tools and terminology; risk assessment practices and procedures; developmental and behavioral problems with children; family dynamics and systems; resources available in the community; cultural and ethnic groups of the region; policies and procedures of court system; medical terminology as it relates to abuse and neglect symptomology.
Skills in: eliciting information; interpreting program policies, procedures, rules and regulations; case evaluation and decision making; workload management; oral and written communications; operating a computer to review case records; interpersonal relations as applied to contacts with families, children and representative of courts.
Ability to interview clients under stressful conditions.
Ability to assess clients to determine the most effective and practical service plan that fits our client's needs.
Public relations skills are essential.
Coordination and communication with other DES programs such as DDD, FAA and AHCCCS.
Training and technical assistance to Division staff, providers, community groups, organizations and employers; work independently, function in a team process and be sensitive to client's specialized needs.
Assist clientele with navigating the employment services and JOBS programs.

Executive Manager, 10/2002 to 03/2005
Mary S Mission & Developmental Center

Working under minimal supervision, I was the Executive Manager of the MMDC Outpatient Clinic, two Level II Therapeutic Group Homes and an Emergency Shelter, all of which are State licensed.
In this capacity, I was the Project Manager for the commencement of 3 separate, State licensed programs in Cochise and Graham counties.
I was also responsible for all RFP coordination and preparation, contract negotiations, marketing and public relations of 4 independent units within Mary s Mission and Developmental Center.
I was the lead person in regards to creative development and implementation of new and innovative programs to increase revenues.
I was also responsible for working in conjunction with Child Protective Services, DDD and other government agencies.
Coordination of services for DDD and CPS clients was essential to their success.

Parole Officer III, 11/1997 to 10/2002
Arizona Department Of Juvenile Corrections

Working under minimal supervision, I was the Case Manager of 50 juvenile offenders released to the community after incarceration.
Crisis management was utilized daily.
Frequent court testimony was required.
I was conducting an average of 5 Home Evaluations per month on new commits and their families.
In certain cases, mental health referrals and staffings were required for individual and family therapy.
Placement of difficult youth in foster placements was required at times also.
Weekly investigations and interrogation of youth, family and witnesses was necessary in the cases of parole revocations.
Agency networking was essential in the effectiveness of our Program.
Daily case planning with the Surveillance Officer was necessary for effective communication.

Program Manager II, 08/1992 to 11/1997
Cochise County Juvenile Court – Plano , STATE

Working under minimal supervision, I supervised 1 full time and 7 part time employees.
As restitution coordinator I scheduled juvenile offenders for community service as a form of community restoration.
Substance abuse evaluations of offenders were a weekly occurrence.
As a Master Facilitator of Key s to Innervisions, I was a co-facilitator in youth groups and staff Training and Development.
I was also responsible for the development of community programs that enabled our special population in employment and job services.

Corrections Lieutenant, 01/1992 to 08/1992
Arizona Department Of Corrections

Working under minimal supervision, I was the Shift Commander of a 1200 bed, medium custody prison for adult males.
In addition, I was the direct supervisor of 2 Sergeants, 7 Correctional Officer II s and 44 line staff, I was instrumental in staff development and training by implementing weekly staff trainings and presentations on security procedures, policies and procedures, staff and inmate security, inmate interrogation, security counts and inspections, inmate transportation, mail and property, and visitation supervision.

Education

Criminal Justice, 1981
Northeast Nebraska Technical Community College -
Criminal Justice

Bachelor of Science: Criminal Justice Management, 1997
LaSalle University - City, State
Criminal Justice Management

High School Diploma: 1979
Elgin Pope John XXIII Central Catholic High School -

1986 - Correctional Officer Academy Graduate

1987 - Correctional Officer of the Year

Certified Master Facilitator - 1994: Keys to Innervisions -

Resume Overview

School Attended

Northeast Nebraska Technical Community College
LaSalle University
Elgin Pope John XXIII Central Catholic High School
Keys to Innervisions

Job Titles Held:

Role Player/Surveillance
Division Director
Child Protective Services Program Specialist
Unit Supervisor
Child Protective Services Specialist III
Child Protective Services Specialist II
Executive Manager
Parole Officer III
Program Manager II
Corrections Lieutenant

Degrees

Criminal Justice , 1981
Bachelor of Science : Criminal Justice Management , 1997
High School Diploma : 1979
Certified Master Facilitator - 1994 :

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