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RN Case Manager Resume Example

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RN CASE MANAGER
Professional Summary

Compassionate Nurse offering nearly a decade patient care and advocacy within direct and managed care. Bilingual translator with highly developed understanding of the Hmong language and culture with over 15 years of related expertise.

Skills
  • Case Management
  • Treatment Planning
  • Insurance Knowledge
  • Cultural expertise
  • Fluent in Hmong and English
  • MS Office
  • Critical thinking
  • Relationship-Building
  • Customer service
  • Multitasking abilities
  • Organization and Time management
Work History
RN Case Manager11/2015 to Current
United Health Group, Kidney Resource Services – Wausau, WI
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Collaborate with providers to identify gaps or barriers in treatment plans.
  • Provide patient education on disease process and assist with self management.
  • Worked with different disciplines to provide cohesive care to members.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Managed and streamlined member queues of up to 200 by efficiently prioritizing members and business needs
Charge Nurse05/2013 to 10/2016
DaVita Dialysis – Wausau, WI
  • Served as medical translator for rounding nephrologists and other members of the care team for Hmong-speaking patients.
  • Translated procedural information to facilitate understanding between doctors and patients.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
  • Streamlined patient and provider interaction by providing channel of effective communication.
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Collaborated with professional colleagues in development and implementation of family language service initiatives.
  • Equipped healthcare providers with cultural information to promote appropriate provision of health services.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
  • Coordinated day-to-day clinic activities, including assignment of duties to experienced staff and orientation and training of less experienced clinic staff in specific clinic operations and procedures.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Health Learning Resource Lab Specialist07/2014 to 11/2015
Northcentral Technical College – Wausau, WI
  • Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
  • Provided support for renal dialysis program director with pilot of new program; facilitated educational renal events for potential students.
  • Supervised and provided support to students to ensure that lab experiences met course objectives.
  • Provided individual oversight to students for practice and/or remediation on technical skills as requested by faculty and students.
  • Maintained inventory and purchasing of lab equipment according to budgets.
  • Prepared and maintained labs and simulation areas with equipment, supplies, media, computers, and materials to replicate healthcare setting.
  • Collaborated with faculty to ensure preparation of student resources based on faculty requests and course schedule.
  • Coordinated with clinicians to develop and coordinate student assignments.
  • Contributed educational and clinical expertise to help optimize training courses and boost student learning.
Registered Nurse Case Manager06/2012 to 05/2013
Universal Home Health Care – Schofield, WI
  • Provided case management for 70+ clients.
  • Performed initial admission visit and evaluation, determined eligibility with regular re-evaluation of the patient's needs.
  • Discharge Planning as necessary.
  • Initiated and coordinated appropriate preventative and rehabilitative nursing procedures.
  • Maintained thorough clinical progress notes and coordination of services.
  • Provided culturally competent counseling and education for patient/families in health promotion and wellness.
  • Supervised and trained nursing personnel and caregivers.
  • Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
Education
Bachelor of Science: Nursing2015University Of Green Bay- Green Bay, WI
Associate Degree: Nursing2011Northcentral Technical College- Wausau, WI
Additional Information
  • LICENSES/CERTIFICATIONS: , State of Wisconsin Registered Nurse State of Washington Registered Nurse State of California Registered Nurse
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Resume Overview

Companies Worked For:

  • United Health Group, Kidney Resource Services
  • DaVita Dialysis
  • Northcentral Technical College
  • Universal Home Health Care

School Attended

  • University Of Green Bay
  • Northcentral Technical College

Job Titles Held:

  • RN Case Manager
  • Charge Nurse
  • Health Learning Resource Lab Specialist
  • Registered Nurse Case Manager

Degrees

  • Bachelor of Science : Nursing 2015
    Associate Degree : Nursing 2011

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