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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
Risk Control Self Assessment Analyst, 05/2015 - Current
Amerisourcebergen Corporation - Corporate Minneapolis, MN,
  • Identified process inefficiencies through gap analysis.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Recommended operational improvements based on tracking and analysis.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Mapped current processes and offered recommendations for improvement.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Operations Supervisor, 05/2013 - 06/2015
Bickford Senior Living Saginaw, MI,
  • Analyzed policy and procedures within business unit identifying potential issues and making recommendations for efficiency improvement Execute audits gathering, documenting and analyzing key business risk, evaluating existing control and compliance structures and developing processes to mitigate impact to business Research all customer discrepancies, and act accordingly, consistently attaining 95% customer satisfaction Organized weekly calibrations, creating presentations to strengthen controls and improve operational efficiency.
  • Managed 20 employees in an executive office, maintaining an atmosphere of exactness, efficiency and attention to detail Handled all payroll activities for 20+ employees and ensured time sheets posted correctly each week Analyzed policy and procedures within business unit identifying potential issues and making recommendations for efficiency improvement Supervised and trained staff of 20 Quality Assurance analysis Team worker is who is able to adapt in highly dynamic and shifting priorities Self-motivated with a high level of personal initiative, ownership and accountability Working knowledge of audit, risk, and operational management concepts-ability to understand and interpret the impact of policy and procedural changes within controls.
  • Proven skills in problem-solving and analytical reasoning with attention to detail and strong decision-making abilities.
  • Purchased and maintained office supply inventories, adhering to budgeting practices reduced office expenses by 120%.
Business Analyst/Team Lead, 08/2011 - 04/2013
Ispot.Tv, Inc. Denver, CO,
  • Foreclosure Alternatives Exception Management Effectively managed 14 agents in an executive office Consistently maintained above average team results by analyzing reporting and planning.
  • Provided consistent feedback while communicating key metric results to Executive Management.
  • Provided Monthly scorecards to agents, monitored work each day to ensure compliance Increased Employee Satisfaction to 90%.
, 03/2010 - 08/2011
Bickford Senior Living Saint Charles, IL,
  • Retail Closer/Short Sales - Foreclosure Alternatives.
  • Self-motivated with a high level of personal initiative, ownership and accountability.
  • Team worker is who is able to adapt in highly dynamic and shifting priorities.
  • Managed a high volume workload in a deadline-driven environment.
Account Manager, 11/2006 - 03/2010
Oakleaf Village Of Raleigh South Point, OH,
  • Commercial.
  • Managed State Farm Insurance portfolio with over 50 billion in receivables.
  • Strengthened controls and improved operational efficiency.
  • Strong organization, attention to detail, time management, planning skills.
, 11/1997 - 11/2006
Citi Cards City, STATE,
  • Customer Service Sales/Service Team Lead/Fraud Quality Ambassador for Customer Service on Cross functional teams.
  • Managed 10 Customer service agents.
  • Trained, coached and developed employees.
  • Subject Matter Expert in Training of all new hires and established agents Fraud Unit investigator-closed and established new accounts for customers.
Food Service Manager, 05/1984 - 11/1997
Tom Thumb Food , STATE,
  • Trained and hired all employees for the Deli/Bakery Department.
  • Managed 15-20 employees within Store.
  • Executed inventory of the department on monthly basis Merchandized created displays within store weekly.
  • Handled all payroll activities for 15-20 employees and ensured time sheets posted correctly each week Organized weekly calibrations, creating presentations to improve operational efficiency.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
GED: General Education, Expected in
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- ,
GPA:
General Education
Diploma: , Expected in
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GPA:

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Resume Overview

School Attended

Job Titles Held:

  • Risk Control Self Assessment Analyst
  • Operations Supervisor
  • Business Analyst/Team Lead
  • Account Manager
  • Food Service Manager

Degrees

  • GED
  • Diploma

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