A motivated leader and Right of Way Agent with strong interpersonal, leadership and adaptable/flexible self-starter skills. Works effectively with people and able to resolve conflict and provide maximum service to any customer.
Responsible for acquiring easements and maintaining records, while closely working with District Engineering Technicians to help in resolving issues with right of ways, encroachments and research of records. Work with Railroad Companies, University of Texas System of Lands, Texas Wildlife and Parks to maintain and/or renew contracts or leases.
Responsible for providing leadership (planning, managing etc.) for implementing the company's strategies for customer attraction and retention; acquisitions and load building; achievement of sales targets, and increased value of the corporation to our communities in an increasingly competitive market place. Lead and direct the activities of assigned employees. Serve in lead role on local presence team. Supervised seven Customer Service Associates in Albany, Baird, Cisco, Clyde, Cross Plains and Rising Star, Texas.
•Successfully achieved goals and targets assigned by the corporation. Played a key role in corporate strategies in being named Electric Utility of the Year 1999 for customer satisfaction.
•Surpassed goals in Merchandise Sales for the area assigned each of the past four years.
•Played a Key role in the passing of Senate Bill Seven (The Electric Deregulation Bill); contacted key legislators.
•Economic Development Institute of Oklahoma a three year course on Economic Development.
•Texas A&M University System-Economic Development Basic Course.
•Wtiz training-Bizcom Business Communications Skills.
•New Leadership Challenge.
•Customer Service Skills.
•Dealing with Conflict.
•Managing in a Changing Environment.
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