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Ride Operator Resume Example

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RIDE OPERATOR
Professional Summary

Reliable worker with 5 plus years of high volume customer service experience, and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Im enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel with any company. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Ticket sales
  • Materials distribution
  • Security Monitoring
  • Safety compliance
  • Customer assistance
  • Relationship-Building
  • Written Communication
  • Organization and Time management
  • Verbal and written communication
  • Excellent work ethic
  • Project Management
  • MS Office
  • Multitasking abilities
  • Reading comprehension
  • Flexible and Adaptable
  • Leadership
  • Responsible
  • Computer skills
  • Analytical skills
  • Planning and Coordination
  • Customer Service
  • Good listening skills
  • Teamwork
  • Detail-oriented
Work History
09/2018 to CurrentRide Operator Caesars Entertainment, Flylinq Zipline | Las Vegas, NV
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
12/2016 to 12/2018Floor SupervisorThe Adventuredome | Las Vegas, NV
  • Inspected equipment to maintain proper functioning during peak activity.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Evaluated employee performance quarterly and annual reviews.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Prepared operational reports or records for the Director reviews.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
08/2015 to 12/2018Amusement Ride OperatorThe Adventuredome | Las Vegas, NV
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Work with POS system to sell tickets.
  • Oversaw Will Call counter, selling wristbands, Tickets & items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
06/2015High School DiplomaCheyenne High School, North Las Vegas, NV
  • Member of Student Council
  • Member of Key Club
  • Elected to Student Body President for Student Council in 2015
  • Elected to Junior Class Vice President for Student Council in 2014
  • Elected to Sophomore Class President for Student Council in 2013
  • Member of Honor Society
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Resume Overview

Companies Worked For:

  • Caesars Entertainment, Flylinq Zipline
  • The Adventuredome

School Attended

  • Cheyenne High School

Job Titles Held:

  • Ride Operator
  • Floor Supervisor
  • Amusement Ride Operator

Degrees

  • 06/2015 High School Diploma

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