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Retail Technical Support Supervisor Resume Example

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RETAIL TECHNICAL SUPPORT SUPERVISOR
Core Qualifications
  • Spanish Fluency
  • Schedule Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Self-Confidence
  • Handling Pressure
  • Leadership
  • Creativity
  • Fast Learning
  • Computer Fluency
  • Microsoft Office Knowledge
Professional Experience
07/2013 to Current
Retail Technical Support SupervisorFLEX LLC CONTRACTED BY AT&T － Citrus Heights, CA
  • Responsible for opening and closing duties within the Device Support Center.
  • Assist with daily and weekly store meetings and communications.
  • Responsible for the accurate, timely completion of time and attendance reporting, including managing weekly staffschedules, meal breaks, and rest periods.
  • Responsible for the accurate, timely completion of assigned in-store or on-site operations activities and reports,including on-the-job training and development.
  • Coordinate people resource requirements, recognize and monitor bottlenecks.
  • Initiate and participate in process development and improvement projects.
  • Serve as key member of security breach response team.
  • Provides a high level of technical customer service support at a Device Support Center.
  • Establish strong rapport andtrust with customers.
  • Ensure all customer protected information (CPI) policies/practices are consistently observed and maintained withoutfailure.
  • Programs, troubleshoots, tests, and repairs devices and equipment.
  • Issue exchange devices, as required.
  • Instructs customers on proper use and protection of devices and equipment.
  • Accurately document customer interactions in multiple platforms.
  • Meet minimal sales goal for non-commissioned up-selling of accessories and enhanced features.
  • Provide direction, training and support to other associates, as needed.
  • Maintain compliance with company policies and procedures.
  • Maintain cleanliness and organization in the DSC to reflect professional standards.
  • Responsible for assisting with inventory management, audits and reporting.
  • Responsible for cash management, deposits and reporting as needed.
  • Schedule staff hours and assign duties.
  • Tech support for mobile devices including but not limited to Android, iOS, and Windows Mobile.
  • Warranty services for Android, Windows, and iOS.
  • Documentation of procedures and services using Windows, Office, Word, Excel.
01/2013 to 06/2013
Distribution Sales RepresentativeVECTOR MARKETING － Sacramento, CA
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
10/2008 to 01/2013
METRO PCS AUTHORIZED DEALER － Carmichael, CA
  • Feature coaching and information.
  • Re-program cell phone devices to work in the Metro PCS network.
  • Configure system for cell phone programming.
08/2007 to 05/2008
Customer Service RepresentativeEVE'S MARKET － Carmichael, CA
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Education
Jul
AMERICAN RIVER COLLEGE － Sacramento, CA
May 2008
High School DiplomaMIRA LOMA HIGH SCHOOL － Sacramento, CA
Skills
cash management, closing, coaching, contracts, cooking, CPI, Creativity, credit, Critical Thinking, customer service, delivery, direction, Documentation, DSC, Fast, features, inventory management, inventory, Leadership, managing, meetings, Excel, exchange, Microsoft Office, Office, Windows, Word, network, policies, Problem Solving, process development and improvement, programming, quality, rapport, Maintain records, repairs, reporting, selling, sales, Spanish Fluency, tables, Tech support, phone, Time Management
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Resume Overview

Companies Worked For:

  • FLEX LLC CONTRACTED BY AT&T
  • VECTOR MARKETING
  • METRO PCS AUTHORIZED DEALER
  • EVE'S MARKET

School Attended

  • AMERICAN RIVER COLLEGE
  • MIRA LOMA HIGH SCHOOL

Job Titles Held:

  • Retail Technical Support Supervisor
  • Distribution Sales Representative
  • Customer Service Representative

Degrees


  • High School Diploma

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