retail integration leader resume example with 13 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Proactive leader with extensive knowledge of sales processes, systems, operations, and training. Highly effective at spearheading initiatives, leading projects, and cross team collaborations. Strategic and organized, recognized for leveraging partnerships and expertise to produce creative solutions and promote positive outcomes. Seeks opportunity to engage with business teams, support partners, and customers to advance organizational success and maximize customer satisfaction.
Skills
Process/Operations Improvement
Advanced Research Skills
Cross Team Collaboration
Time Management
Planning and Execution
Project Management
Sales/Customer Experience
Systems and Device Expert
Experience
05/2020 to CurrentRetail Integration LeaderAaa Mid-Atlantic | Upper Marlboro, MD,
Supervised scheduling, timekeeping, and performance of 13 Retail Integration Specialists, 19 Co Locations, and 87 team members in Columbus and Pittsburgh
Presented weekly business reviews with Retail Store Managers, District Managers, Territory Managers, and Market Director that identified successes, opportunities, and strategies to achieve performance objectives
Kept project teams on-task by clearly communicating timelines, goals, progress, and feedback
Maintained close connection with cross brand Workforce Management teams, Operations Managers, Human Resources, and EIT personnel to quickly mediate issues and identify potential solutions
Provided ongoing support to Frontline employees, senior leaders and business partners through multiple methods of communication (WebEx, Slack, face to face interactions, and phone calls)
Awarded the Great Lakes ‘How We Play’ award for outstanding work ethic, market contributions and ongoing professional development of high potential Retail Integration Specialists and Mobile Experts.
03/2015 to 05/2020Retail Training Store Manager/Retail Store ManagerBob's Discount Furniture | West, DE,
Multiple Locations
Acquired experience and developed skills as a leader/trainer at six different locations in the Pittsburgh area
Created content and training modules as an Instructional Design SME for the national Retail Training Store Manager READY! training program
Collaborated as a Sales/Customer Experience SME on the development of the 2020 Sales and Revenue training program for the Care Channel
Improved Retail partnerships with the SMB team by incorporating AE led T4B trainings into new hire READY! training classes and participating in AE visits to Retail locations within Pittsburgh DMA
Created, implemented, and executed a Retail fleet lead/prospecting pilot in Pittsburgh that netted over 450 T4B activations and was eventually adopted market wide in 2019
Achieved North Central Elite status by achieving top 10% companywide performance and leading the Pittsburgh East team as the #1 store for 12 of 16 months tenure at ‘Must Win’ location
Established relationships with University of Pittsburgh administrators, nonprofit organizations, international student groups and community engagement partners to increase brand awareness and capitalize on Consumer Voice growth opportunities during back to school enrollment periods.
09/2013 to 03/2015Retail Associate ManagerT-Mobile | City, STATE,
Cultivated store brand and accomplished strategic business initiatives through close collaboration with Retail Store Manager, District Manager, and Director
Recognized as #2 store team in North Central for driving T4B leads and activations through networking, social media marketing, visiting neighborhood businesses and maintaining connections with new & existing customers
Led the Pittsburgh teams to best in class results achieving top rank in Ohio, Tennessee, and Western Pennsylvania market for 6 consecutive months as JUMP/PHP champion.
09/2012 to 09/2013Retail Sales AssociateT-Mobile | City, STATE,
Fostered relationships with customers to expand customer base and enhance loyalty and retention
Selected as 1 of 4 high performing Pittsburgh Sales Associates for the Career Development Program.
12/2010 to 06/2012Eleventh Grade TeacherKiski Area School District | City, STATE,
Planned lessons, evaluated data and adapted instruction for 140+ students
Coordinated online student projects with professors at both Emory University and the University of Pittsburgh
Implemented technology-based assignments and projects to promote hands on learning as the Classrooms for the Future Technology Coach.
08/2009 to 12/2010Eighth Grade TeacherFox Chapel Area School District, United States History | City, STATE,
Planned lessons, evaluated data, and adapted instruction for 80+ students while completing 40 hr/week internship and attending graduate classes full time
Showcased district wide for progressive, multi – disciplinary differentiated instruction strategies and lesson planning.
Education and Training
Expected in 06/2010 to to Master of Arts | Instruction and LearningUniversity of Pittsburgh, Pittsburgh, PennsylvaniaGPA: GPA: 4.0
Expected in 06/2008 to to Bachelor of Arts | History, Sociology and Political ScienceUniversity of Pittsburgh, Pittsburgh, PennsylvaniaGPA: summa cum laude, GPA: 3.87
Accomplishments
Central Area How We Play Award Winner (2020)
COVID-19 Frontline Consultant (2020)
Created sales training program for Care as SME for cross channel Sales and Revenue Team (2020)
1 of 11 OWP leaders selected for the Central Speed to Execution Team (2019)
1 of 52 Retail Sales Managers selected to participate in the T-Voice Program (2018 -2019)
1 0f 5 Female leaders selected to represent OWP at the first T-Mobile Women’s Leadership Summit (2017)
Instrumental in the promotion of 3 RSMs and 3 RAMs
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Resume Overview
School Attended
University of Pittsburgh
University of Pittsburgh
Job Titles Held:
Retail Integration Leader
Retail Training Store Manager/Retail Store Manager