LiveCareer-Resume

retail resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Skills
  • POS System Operation
  • Merchandising and Display
  • Item Ticketing and Pricing
  • Flexible Hours
  • Inbound and Outbound Calling
  • Customer Support
  • Order and Refund Processing
  • Needs Assessment
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Customer Service
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Customer Data Confidentiality
Experience
Retail, 05/2019 - 04/2022
Advance Auto Parts Bay Shore, NY,
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Formed and sustained strategic relationships with clients.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed daily operations, client relations and IT.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Exercised organizational leadership practices and communicated business vision to achieve sales goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Sales Associate, 01/2022 - 03/2022
Pawn America Robbinsdale, MN,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Assessed customer needs to provide assistance and information on product features.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.
Customer Service Associate, 06/2007 - 11/2014
The Hertz Corporation Carmel, IN,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
  • Handled customer requests and complaints quickly to improve overall service.
  • Distributed prizes to customers and encouraged repeat playing to increase game sales.
  • Restocked prizes and updated supply quantities in system, reporting to management on changes.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
Education and Training
GED: , Expected in 06/2009
-
Tacoma Community College - Tacoma, WA
GPA:
Status -

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Resume Overview

School Attended

  • Tacoma Community College

Job Titles Held:

  • Retail
  • Sales Associate
  • Customer Service Associate

Degrees

  • GED

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