Livecareer-Resume

Retail Banking Csr Iii Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.
  • Organized and detail-oriented [Job Title] with [Number] years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
  • Skilled presentation of over thirteen (13) years of work experience in various areas including Customer Service, Sales/Retail, Management, and Cashier/Money Handling settings.
  • Maintain effective communication processes related to provision of quality customer service standards for company, attentive to details, team spirit, dependable, easily trainable/cross trainable, self starter, pleasant attitude, punctual to work, ability to work independently and/or part of a group, leadership duties/team leader tasks, building rapport with co-workers, customers, and management, and complete assigned daily tasks as required meeting timelines for pace, production, and accuracy.
  • Trained in Customer Service, Cash Management, and Sales/Retail duties including stock/inventory control, cash/credit transactions, data entry/database management, phone/fax/copy duties, MS Office support, mail routing/processing (FedEx/UPS Worldship), Moneygram duties, resolution of complaints/routing to management, high volume customer support/multi-tasking duties, updating account information for customers/adjusting credits to accounts, handling returns/cash back situations, and supervisory duties as needed (experience with 5 person team).
Skills

Data Entry

Database management

Dependable

Inventory control

Employee management

MS Office

Multi-tasking

Self starter

Supervisory

Quality control

Conflict mediation

Project management abilities

Product organization

Inbound and outbound calling

Customer relations

  • Cross-functional collaboration
  • Quality assurance controls
  • Customer service
  • High-energy attitude
  • Clerical support
  • Business development understanding
  • Asset Management
  • Money Handling
  • Money Transfer Systems
  • Money Management
  • Risk management evaluation background
  • Exceptional customer service
  • MS Office proficient
  • Practiced knowledge of bank security systems
  • Approachable
  • Flexible
  • Reliable
  • Strong work ethic
  • Energetic
  • Sales expertise
  • Friendly
Experience
04/2012 to Current Retail Banking CSR III CenterState Bank Of Florida, N.A | City, STATE,

Completed documentation for new accounts in alignment with bank policies and procedures.

Identified and resolved complex client service issues to deliver exceptional customer service.

Drove branch sales and portfolio growth by recommending various financial products to prospective customers.

Established new accounts and created memberships, resulting in increased loans and earnings for financial institution.

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Helped customers open and close accounts, apply for loans and make sound financial decisions.

  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Greeted and assisted over ten customers per day professionally and courteously.
07/2007 to 04/2012 Customer Service Representative/Bank Teller/Retail Banking First Guaranty Bank & Trust Co | City, STATE,
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Prepared official checks for customer and internal bank needs.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
09/2001 to 10/2001 Sales Associate, Team Member Dillard' S Department Stores, Inc | City, STATE,
  • Completed all retail transactions for customers ranging from cash/credit duties, ordering out-of-stock items/vendor verification, unloading of freight duties performed weekly, ensuring proper rotation of stock to floor, and display management/floor rotation duties as required.
  • Offered product and service consultations and employed upselling techniques.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
07/1997 to 06/2000 Key Cashier/Cosmetics Supervisor, Customer Service Associate Rite Aid Corporation, Inc | City, STATE,
  • Responsible for daily operation of store, including performing inventory/cycle counts, price changes/postings, planograms, revisions, cash/credit handling, money grams, daily safe counts, customer service duties, customer reconciliations, addressing returns/damages, rotating outdated floor stock/displays, deposits, employee management, and bulletin upkeep duties.
  • Maintained arrangement and rotational set up/breakdowns of cosmetic displays, racks, planograms, daily inventory of various cosmetic products, and provision of quality customer service standards for customers within various departments.
  • Operated Point of Sale (POS) cash register for the front end of pharmacy, advised customers on product choices/stock information and completed transactions for purchases, provided quality customer service standards throughout shift, maintained extensive knowledge of store merchandise to provide assistance to customers during shopping experience.
Education and Training
Expected in 2007 Certificate, Employee Skills Training | Career Development Goodwill Industries of North Florida, Inc, Jacksonville, Florida GPA:
Expected in 2000 Associate | SUNY - The State University of New York, New York, NY GPA:
Expected in 1997 | Beach Channel High School, Brooklyn, NY GPA:
Expected in 1997 | Safety Awareness/Hospitality H.S., G.E.D, , GPA:
Expected in H.S | Science & Math Program South Shore High School, Brooklyn, NY GPA:
Activities and Honors
Certifications
  • Microsoft Office Specialist (MOS)
  • ServSafe
  • Salesforce

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average

Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Goodwill Industries of North Florida, Inc
  • SUNY - The State University of New York
  • Beach Channel High School
  • H.S., G.E.D
  • South Shore High School
Job Titles Held:
  • Retail Banking CSR III
  • Customer Service Representative/Bank Teller/Retail Banking
  • Sales Associate, Team Member
  • Key Cashier/Cosmetics Supervisor, Customer Service Associate
Degrees
  • Certificate, Employee Skills Training
  • Associate
  • H.S

Similar Resume

View All
Legal Specialist III - Investment Banking Subpoena Compliance
Assistant Vice President & Retail Banking Officer