Retail Banker II Resume Example
Love this resume?Build Your Own Now
RETAIL BANKER II
Summary
Organized and detail-oriented with 13+ years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Provides well-rounded customer service with strong communication skills, sales experience and deep knowledge of the banking and customer service industry. Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Goal-focused in fast-paced environments and focused on maintaining high levels of accuracy and efficiency. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I am excited to begin new challenges with a successful team and company.
Skills
|
|
Experience
08/2019 to Current
Retail Banker IILakeland Financial Corporation － Greenwood , IN
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Managed portfolio of clients and identified opportunities to expand relationships through cross-selling.
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Verified amounts and integrity of every check or funds transfer.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
07/2016 to 08/2018
Lead PawnbrokerBasha's － Thatcher , AZ
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Reset store displays for special events and seasonal merchandise changes.
- Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
05/2014 to 08/2016
CashierAmerican National Bank － Oakdale , MN
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Resolved issues with cash registers, card scanners and printers.
- Increased sales by suggesting specific purchases to customers and .
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
10/2011 to 05/2014
Lead TellerWellsFargo － City , STATE
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Completed monthly audits and managed overdraft reports.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Performed currency transaction reports for foreign currency.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education and Training
Some College (No Degree): General StudiesGalveston College － City, State
06/2010
High School DiplomaBall High School － City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Galveston College
- Ball High School
Job Titles Held:
- Retail Banker II
- Lead Pawnbroker
- Cashier
- Lead Teller
Degrees
- Some College (No Degree) : General Studies
High School Diploma
Similar Resumes
