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Retail Banker II Resume Example

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RETAIL BANKER II
Summary

Organized and detail-oriented with 13+ years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Provides well-rounded customer service with strong communication skills, sales experience and deep knowledge of the banking and customer service industry. Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Goal-focused in fast-paced environments and focused on maintaining high levels of accuracy and efficiency. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I am excited to begin new challenges with a successful team and company.

Skills
  • Customer Service
  • Retail merchandising
  • Management background
  • Retail sales
  • Credit card payment processing
  • Microsoft Office expertise
  • High-energy attitude
  • Active listening
  • Office equipment proficiency
  • Technologically savvy
  • Retail sales customer service
  • Problem-solving abilities
  • Adaptive team player
  • Wire transfers
  • ID verification
  • Product upselling
  • Payment processing
  • Cash drawer balancing
  • Cash register operation
  • Cash management
  • Customer assistance
Experience
08/2019 to Current
Retail Banker IICompany Name － City, State
  • Identified and resolved complex client service issues to deliver exceptional customer service.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Managed portfolio of clients and identified opportunities to expand relationships through cross-selling.
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
07/2016 to 08/2018
Lead PawnbrokerCompany Name － City, State
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Reset store displays for special events and seasonal merchandise changes.
  • Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
05/2014 to 08/2016
CashierCompany Name － City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues with cash registers, card scanners and printers.
  • Increased sales by suggesting specific purchases to customers and .
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
10/2011 to 05/2014
Lead TellerCompany Name － City, State
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Completed monthly audits and managed overdraft reports.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Performed currency transaction reports for foreign currency.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education and Training
Some College (No Degree): General StudiesGalveston College － City, State
06/2010
High School DiplomaBall High School － City, State
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Resume Overview

School Attended

  • Galveston College
  • Ball High School

Job Titles Held:

  • Retail Banker II
  • Lead Pawnbroker
  • Cashier
  • Lead Teller

Degrees

  • Some College (No Degree) : General Studies
    High School Diploma

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