LiveCareer-Resume

retail banker i resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Cash Handling
  • Relationship building and management
  • Customer Service
  • Critical thinking
  • Responsible
  • Good listening skills
  • Packing and scanning
  • Shipping and receiving
Work History
08/2018 to Current
Shipping Clerk Marmon Holdings, Inc Naples, FL,
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
05/2007 to 06/2010
Customer Service Representative Travelcenters Of America Robertsdale, AL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
02/2004 to 04/2007
Shift Manager Choicelunch Hayward, CA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.

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Resume Overview

School Attended

    Job Titles Held:

    • Shipping Clerk
    • Customer Service Representative
    • Shift Manager

    Degrees

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