Organized and detail-oriented Customer Service Specialist with 10+ years of cash handling and customer service experience. Understands general accounting and finance concepts with strong communication skills, sales experience and deep knowledge on pleasing customers.
Exceptional customer service
MS Office proficient
Excellent communication skills
Strong work ethic
Risk management evaluation background
Inventory management background
Balanced daily cash drawers and vaults totaling an average of $750,000
Consistently achieved a 96% teller balancing average. .
06/2014 - Current
Woodforest National Bank － Cleveland, OHRetail BankerOpened new customer accounts, including checking, savings and lines of credit. Processed sales referrals and promoted bank services and products, resulting in 88% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information, Etc.
03/2013 - 11/2014
Better Way of Ohio － Euclid, OHReceptionistScheduled appointments and maintained master calendar. Greeted visitors promptly and directed to correct locations. Maintained the front desk and reception area in a neat and organized fashion. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence etc.
10/2008 - 04/2013
H&R Block － Cleveland, OHManager/ Tax ProfessionalManaged and Lead a team of 23 professionals. Completed accurate tax returns, while training and coaching at the same time. Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Conduct weekly marketing strategies, etc.
01/2007 - 01/2009
Mobile Hyperbarics Ctr － Cleveland, OHMedical Assistant/ Practice ManagerEvaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Vital signs, Charting, Bandage change, etc.
Cleveland Institute of Dental - ClevelandHigh School Diploma: Nursing
Cuyahoga Community College
Administrative, Blood Pressure, Cash Handling, Copying, CPT, Data Entry, EKG, Faxing, Filing, ICD-9, Injections, Inventory, Irrigation, Excel, Mail, Microsoft Word, Multi-tasking, problem solving, coding, Scheduling, Telephone, Typing
40 wpm, Urinalysis, Venipuncture, Vital Signs