Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Customer assistance
  • Cash register operation
  • Payment processing
  • Communication
  • Work ethic
  • Flexible
  • Friendly, positive attitude
  • Recordkeeping and bookkeeping
Retail, 09/2019 to 12/2020
Swatch GroupParamus, NJ,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Offered friendly greetings and assistance to incoming customers.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Increased store sales by cross-selling complementary items.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
Library Assistant, 05/2018 to 12/2019
City Of Desoto, TexasDesoto, TX,
  • Returned books to circulation by placing on proper shelves.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Answered patrons' questions and assisted in finding materials requested.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Maintained accurate library records for inventory of periodicals and books.
  • Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
  • Used library and scholarly databases to locate reliable resources.
  • Verified titles requested from other libraries in bibliographic database.
  • Verified and documented inter-library loans in computer system.
  • Facilitated payment of invoices for interlibrary loan charges and fees.
  • Implemented and helped manage summer reading program for children.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Enforced current library policies fairly with patrons.
  • Worked alongside library staff to shelve books and organize collections.
  • Reshelved books and DVDs quickly and correctly.
  • Organized circulation of library materials.
  • Assisted with regular and special events such as book groups, coffee clubs and storytime for children.
  • Evaluated returned items for damage, noted problems and collected for repairs.
Receptionist, 09/2016 to 04/2017
Arbor Terrace FultonFulton, MD,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 20 incoming calls per day.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Coordinated and communicated with 25 clients daily to gather pertinent information.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
  • Worked with office manager to attain operational goals.
Education and Training
High School Diploma: , Expected in 05/2013
Southern Valley - Oxford,

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School Attended

  • Southern Valley

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  • Retail
  • Library Assistant
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  • High School Diploma

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