Restaurant Shift Manager Resume Example Raising Cane's Chicken Fingers

Tonisha

Madison

Professional Summary

Results-driven Manager determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Strong history of devising precise and targeted business operations plans, managing teams, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards, premier guest experiences while leading quick and efficient attainment of objectives that promotes loyalty and drives sales.

Skills

Strategic planning
Budgeting and Financial Management
Profit and loss accountability
Recruiting and Hiring
Customer Relations
Organizational Effectiveness
Computer Skills

Operations Management
Process Improvement
Team leadership and coaching
Order management
POS systems
Administrative task
Inventory and quality controls

Education

Cerritos CollegeNorwalk, CAExpected in 01/2022Associate of Science: Business Administration

Currently Achieving

Cerritos CollegeNorwalk, California12/2020Certificate: Business Management

Graduated with 4.0 GPA

Cerritos CollegeNorwalk, CA12/2020Certificate: Retail Management

Graduated with 4.0 GPA

Cerritos CollegeNorwalk, CA12/2020Certificate: Business Essentials

Graduated with 4.0 GPA

National Restaurant AssociationCalifornia02/2020Certification : Serve Safe

Cerritos College Via Bristol FarmsNorwalk, CA2019Certificate : Leadership

Florida State College At JacksonvilleJacksonville, FL2010Certificate : Bartending

Clara White Mission CenterJacksonville, Florida2009Culinary Arts Certificate: Culinary Arts

Graduated in Top of Class

Work History

Raising Cane's Chicken Fingers- Restaurant Shift Manager
Baldwin Park, CA08/2020 - Current

Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Trained and mentored new employees to maximize team performance.
Tracked receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Coached crew members to optimize performance and motivate toward more efficient work.
Recruited and interviewed candidates to evaluate readiness and fit for position.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Trained and led crew members in managing operations of storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Manage team of 150 employees.

Insomnia Cookies- Store Operations Manager
West Hollywood, CA07/2019 - 09/2020

Managed inventory, labor, expenses and other operational processes
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Established and maintained positive work environment
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
Designed modern employee recognition program which boosted productivity and improved morale.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Boosted sales by 127% by effectively cultivating customer rapport and delivering superior customer service.

Bristol Farms- Bakery Manager
Newport Beach, CA02/2016 - 08/2019

Managed all baking operations professionally and handled all problems confidently
Maintained cleanliness and hygiene in bakery premises.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Increased production of baked items by 10% weekly, resulting in 44% increase in sales.
Beat shrink budget by 3%
Maintained and controlled inventory of baked goods.

Resume Overview

Companies Worked For:

Raising Cane's Chicken Fingers
Insomnia Cookies
Bristol Farms

School Attended

Cerritos College
National Restaurant Association
Cerritos College Via Bristol Farms
Florida State College At Jacksonville
Clara White Mission Center

Job Titles Held:

Restaurant Shift Manager
Store Operations Manager
Bakery Manager

Degrees

Associate of Science : Business Administration
Certificate : Business Management
Certificate : Retail Management
Certificate : Business Essentials
Certification : Serve Safe
Certificate : Leadership
Certificate : Bartending
Culinary Arts Certificate : Culinary Arts

Restaurant Shift Manager Resume Example

Resume Score: 80%

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