Process focused and results oriented to immediately exceed organizational goals and objectives Driven, self-motivated, energetic leader with strong communication and organizational skills Organized work simplification studies in high profile locales to assist operations to run more efficiently and effectively Conducted budget analysis, project management and special events promotions Knowledgeable and proficient in supply chain management in healthcare and hospitality operations and safety and sanitation
Crystal, Taleo, Kronos, ChamberMaster, Micros PO
Confined Space, Bottle and Fire Watch
Gulf Coast Gunite
Various assignments throughout the day included climbing ladders onto platforms to ensure the safety of and safe working conditions of working personnel with zero recordable accidents Various assignments including local tax office, chamber of commerce and maritime licensing office.
Ochsner Health SystemRestaurant Operations Manager
Launched fruit stand in coffee shop yielding increased total revenue of over 85% with healthy choices.
Renegotiated vending contracts resulting in increased commissions by over 22%.
Responsible for successful institution of SmartMeal and Healthy Choice programs systemwide.
Piloted school lunch program to assist children and parents to make smarter food choices.
Norwegian Cruise Line AmericaAssistant Maître D
Pride of Aloha.
Ensured quality of dining rooms standards, assigned workstations, and greeting and seating of guests.
Directed over 200 team members daily, instituted employee incentive program increasing productivity.
Coached, mentored, motivated, and disciplined team members.
Trained and successfully coached employees, conducted opening and closing evaluations.
Improved Quantity/Quality controls and implemented corporate marketing programs.
Adam's Mark Hotel DallasExecutive Assistant Food & Beverage Director
Coordinated meetings with division heads and purveyors, politicians and clients.
Presented labor and booking reports, budgeting and period forecasts with 5% accuracy.
Collaborated with marketing/advertising departments to coordinate events in outlets.
Instituted and maintained employee referral incentive program.
Six Sigma Green Belt, Lean & Black Belt, Villanova University, Projected certification
University of New OrleansMasters of Business Administration
University of Maryland University CollegeBachelors of Science: Business Management
Hotel, Restaurant Management Certification, Hospitality Institute of America
Ochsner's Run, Party 4 Peds, and Community Outreach Committee French Quarter Festival of Chefs, Culinary Classic, Lecturer, Community Dinners ASSOCIATIONS UNO International Alumni Association and National Society of Hispanic MBA (NSHMBA) New Orleans Hispanic and River Region Chambers of Commerce
Six Sigma Green Belt, Lean & Black Belt, Villanova University, Projected certification Masters of Business Administration Bachelors of Science : Business Management Hotel, Restaurant Management Certification, Hospitality Institute of America
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