Experienced General Manager with a winning attitude and desire to deliver a exceptional customer experience. Focused on setting high expectations and raising service standards.
General Manager with a 15-year+ career at successful fast food establishments. Seeking to advance professional career in the customer service industry.
Experienced General Manager who oversaw a high-volume, $3.5 million dollar restaurant. Versed in planning daily operations, staffing and inventory management.
Received 5 Outstanding Manager of the Year awards for both current company and for McDonalds Corporation over a 10 year span
Sales level of store raised from 1.2 million to 3.5 million
Received highest level of results for McDonalds Corporation on multiple inspections
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales forecasts and schedules to reflected desired productivity targets.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Aided in training future officers of U.S. Navy
Received Honorable Discharge
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