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Restaurant Manager Resume Example

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RESTAURANT MANAGER
Professional Summary

Talented leader offering over 27 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Skills
  • Customer service
  • Team management
  • Food preparation and safety
  • Food plating and presentation
  • Performance improvement
  • Point of Sale (POS) system operation
  • Food service background
  • Order delivery practices
  • Passion for customer satisfaction
  • Kitchen equipment operation and maintenance
  • Dynamic, friendly hostess
  • Conflict resolution techniques
  • Natural leader
  • Inventory control and record keeping
Work History
12/2015 to 02/2017
Restaurant ManagerChili's Grill & Bar(Choctaw Nation) – Poteau , OK
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Prepared for and executed new menu implementations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
09/2011 to 04/2013
Server/ ManagerRon's Lumberjack Cafe – Howe, OK
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Greeted and maintained relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
04/2008 to 09/2011
Manager/Bar ManagerArena Steakhouse – Poteau, OK
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Led planning, set up and takedown for special events.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Trained staff on proper cooking procedures as well as safe handling of food.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Provided management with feedback regarding employee performance and training needs.
09/2015 to 12/2015
Server/Server TrainerChili's Grill & Bar (Choctaw Nation – Poteau, OK
Education
2020
Basic Pre-License: Real Estate
Charles Barnes Real Estate School - Moore,ok
N/A: General StudiesE.T. Dunlap - Idabel, OK
N/A: General StudiesCarl Albert State College - Poteau, OK
Certifications
  • ServSafe
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • Chili's Grill & Bar(Choctaw Nation)
  • Ron's Lumberjack Cafe
  • Arena Steakhouse
  • Chili's Grill & Bar (Choctaw Nation

School Attended

  • Charles Barnes Real Estate School
  • E.T. Dunlap
  • Carl Albert State College

Job Titles Held:

  • Restaurant Manager
  • Server/ Manager
  • Manager/Bar Manager
  • Server/Server Trainer

Degrees

  • Basic Pre-License : Real Estate
    N/A : General Studies
    N/A : General Studies

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