Restaurant Manager Resume Example
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RESTAURANT MANAGER
Professional Summary
Talented leader offering over 27 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Skills
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Work History
12/2015 to 02/2017
Restaurant ManagerLocal Public Eatery – Seattle , WA
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
09/2011 to 04/2013
Server/ ManagerRon's Lumberjack Cafe – City , STATE
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Greeted and maintained relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
04/2008 to 09/2011
Manager/Bar ManagerArena Steakhouse – City , STATE
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Checked ID cards and verified bar guests were of legal age.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Led planning, set up and takedown for special events.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Hired and managed all kitchen staff.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Trained staff on proper cooking procedures as well as safe handling of food.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Provided management with feedback regarding employee performance and training needs.
09/2015 to 12/2015
Server/Server TrainerChili's Grill & Bar (Choctaw Nation – City , STATE
Education
2020
Basic Pre-License: Real Estate
Charles Barnes Real Estate School - City
Charles Barnes Real Estate School - City
N/A: General StudiesE.T. Dunlap - City
N/A: General StudiesCarl Albert State College - City, State
Certifications
- ServSafe
- First Aid/CPR Certified
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Resume Overview
School Attended
- Charles Barnes Real Estate School
- E.T. Dunlap
- Carl Albert State College
Job Titles Held:
- Restaurant Manager
- Server/ Manager
- Manager/Bar Manager
- Server/Server Trainer
Degrees
- Basic Pre-License : Real Estate
N/A : General Studies
N/A : General Studies
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