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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Customer focused Team Player. Understanding and complying with customer needs while understanding the company's objectives. Dedicated Restaurant General Manager with 20+ years of experience in restaurant and catering settings. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and Leader of customer-focused teams; instilling a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies. To obtain a position within a restaurant setting where I can contribute my knowledge and grow within a company.
Highlights
  • Complaint Handling & Resolution
  • Network Support
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Microsoft Office Programs
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Great Communication Skills
Experience
Restaurant General Manager, -
Bickford Senior Living Evansville, IN,
  • Supervising a staff of up to 20 Team Members and 5 Assistant Managers Responsible for scheduling, training and hiring of front and back of house staff Handled weekly inventory and vendor relations to ensure timely and cost efficient purchasing of food, beverages and small ware Performing facility checks to assess cleanliness and preparedness at beginning and end of shift Oversee Employee relations encompassing staff recruitment, training and evaluations Effectively motivating employees through implementation of in house training and performance incentives resulting in increased productivity and reduction of turn over Reducing and controlling expenses by managing strict inventory control.
  • Holding weekly meetings to maintain open communication with all staff.
  • Up selling products and services to meet specific goals Elevated guest-satisfaction ensuring the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Handling escalated situations and Customer disputes.
  • Ensuring quality by monitoring employee performance and providing feedback.
  • Reduced staff turnover by 15%, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • IT Support Troubleshooting and repairing company computers Providing network support Handling installation of new computers, POS systems and technical related programming Driven to learn new programming during personal time.
Stadium Level Supervisor, 01/1 - 11/2015
Arbys City, STATE,
  • Supervise Stand Managers who oversee customer service representatives ranging from bar tenders to food service staff.
  • Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.
  • Manage event operations to ensure friendly and efficient service.
  • Selected Contributions: Play an instrumental role in driving record-high quality performance, propelling customer satisfaction scores to improve.
  • Involved in the improvement of staff retention due to the success of employee-development and morale-building programs.
  • Elevated guest-satisfaction ensuring the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Ensuring quality performance by monitoring staff and providing feedback.
  • Handling Escalated issues and Customer disputes.
  • Training of Stand Managers and new Supervisors contributing to significant improvements in guest satisfaction.
  • Advanced knowledge of Quest, InfoGenesis POS systems, MS Word, Excel and MS Outlook.
  • Exemplified the second-to-none customer service delivery for which Fiserv is nationally renowned in all interactions with customers.
  • Introduced new hire training programs that enhanced employee performance and helped build a motivated workforce.
Education
College of DuPage - Carol Steam IL Completed several courses: Computer Studies, Expected in
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- ,
GPA:
Computer Studies
Completed numerous courses and seminars in customer service, recruitment and time management Leadership, performance assessment and human resource training ServSafe food service certification TIPS alcohol certification: , Expected in
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- ,
GPA:
Completed Disney training provided by the NBA Food service sanitation license issued by the Department of Public Health
Skills
benchmarking, Great Communication Skills, Cost-Reduction, Customer Satisfaction, Customer Service, delivery, driving, Employee relations, hiring, human resource, inventory, inventory control, IT Support, Leadership, Teambuilding, managing, meetings, Excel, Microsoft Office Programs, MS Outlook, MS Word, Network Support, policies, POS, programming, Public Health, purchasing, quality, Quest, recruitment, repairing, selling, Sales, scheduling, seminars, Supervising, Supervision, swift, time management, employee-development, training programs, Troubleshooting, vendor relations

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Job Titles Held:

  • Restaurant General Manager
  • Stadium Level Supervisor

Degrees

  • College of DuPage - Carol Steam IL Completed several courses
  • Completed numerous courses and seminars in customer service, recruitment and time management Leadership, performance assessment and human resource training ServSafe food service certification TIPS alcohol certification

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