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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Energetic Crew Member offering outstanding skills in customer service, safety and inventory restocking. Well-trained in operating computer equipment. Customer-focused worker devoted to meeting team and customer needs.

Skills
  • Teamwork
  • Cleaning
  • Cash Handling
  • Equipment Cleaning
  • Issuing Receipts
  • Payment Collection
  • Equipment monitoring
  • Customer service
  • Quality Management
  • Equipment operation
  • Sanitation protocols
  • Customer engagement
  • Interactive communication skills
  • Stocking and replenishing
  • Point of sale knowledge
  • Ordering procedures
  • Product promotion
  • Cash Register Operation
Education
Calhoun Community College Tanner, AL Expected in No Degree : Dental Assisting - GPA :
Dental Assistant Training of Madison County Huntsville Al, Expected in 09/2020 Training Certificate : Dental Assisting - GPA :
New Century Technology High School Huntsville Al, Expected in 05/2010 High School Diploma : - GPA :
Accomplishments

    Successfully completed Dental Assistant Training.

    Volunteer receptionist with Inspiring Smiles Dentistry.

Work History
Freebirds - Restaurant Crew Member
Richardson, TX, 01/2021 - Current
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Assisted other team members to achieve goals.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Worked front counter, drive-thru and other areas as needed.
  • Adhered to company safety standards.
  • Maintained fast speed of service, especially during rush times.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
St. Hope Public Schools - Server
Sacramento, CA, 12/2018 - Current
St. Hope Public Schools - Server
Sacramento, CA, 06/2016 - 12/2018
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Served needs of more than 10 customers in busy environment.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Prepared beverages and filled food orders for customers.
Loma Linda University Medical Center - Host
Rancho Mirage, CA, 06/2016 - 12/2018
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and to go information.
  • Checked and restocked server areas and organized and got change for front counter.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Planned and executed numerous-guest parties by organizing menus, spaces and special requests.
  • Monitored dining room and guest flow to maximize table usage.
  • Kept detailed payment records throughout shift .
  • Recorded available tables after seating each party using Ipad.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Used POS to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Coordinated events throughout banquet spaces.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Used cash registers and credit card machines to cash out customers.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Helped management by taking drink orders, food orders and to go orders.
  • Informed servers of newly seated parties for speedy service.
  • Took information about guests' party size, led to seating, offered menus and reaffirmed seating arragnments.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Documented reservations and communicated changes to guests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using.
  • Monitored seating area and checked restrooms to keep spotless.

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Resume Overview

School Attended

  • Calhoun Community College
  • Dental Assistant Training of Madison County
  • New Century Technology High School

Job Titles Held:

  • Restaurant Crew Member
  • Server
  • Server
  • Host

Degrees

  • No Degree
  • Training Certificate
  • High School Diploma

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