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RESIDENT
Experience
Resident, 01/2017 to Current
Catholic Health Initiative – Soddy Daisy , TN
Catholic Health Initiative – Soddy Daisy , TN
- Able to prioritize and complete multiple tasks, and follow-through to achieve projected goals Able and willing to work collaboratively with a multidisciplinary team Provided hands on case management services as requested by behavioral health providers (e.g., assist patient with gaining access to concrete needs such as completing applications for benefits, assisting patient with information related to housing or transportation) Responded to and managed internal electronic referrals through the electronic record system Responded to BHS requests and information from providers and staff at one's home site Managed the clinical schedule of behavioral health clinicians particularly those at one's home site: make efforts to fill schedules to enhance productivity.
- COMMUNICATION Dynamic communication and listening skills crucial to building productive patient/staff relations Proved to be very capable in a variety of situations (i.e.; knowledge of, sensitivity to, and compassion for persons experiencing behavioral health crises) Comfortable with giving and receiving feedback as well as constructive criticism Informed BH patients of what to expect with regard to upcoming appointments to include their financial responsibility (i.e., copay) for BHS in advance of their appointment On occasion arranged for accommodations for patients having barriers to care (e.g., translation, transportation) Communicated back to referral source to inform them of the completion of the referral SUPERVISION Highly organized and detail oriented with many years of experience providing thorough and skillful supervision to military personnel, government and contract employees Possesses high motivation, professional competence and time management skills in her service delivery Developed and maintained resource directory of services that are potentially useful for patient population.
- In particular, knowledge of behavioral health services not provided such as psychiatric care, psychological testing, and developmental services Maintained data related to the entire behavioral health department as directed (e.g., GAP referrals) Developed and maintained working relationships with local organizations able collaborate to improve the continuum of care for patients (e.g., attend local service provider networking meetings to learn about local resources and share information about CVHS services with other organizations).
Behavioral Health Case Manager, 01/2015 to 01/2016
Chandler Heights , AZ
Chandler Heights , AZ
Therapeutic Day Treatment Counselor, 01/2014 to 01/2015
State Of Louisiana – Abbeville , LA
State Of Louisiana – Abbeville , LA
Student, 01/2012 to 01/2014
Madison County Schools – Flora , MS
Madison County Schools – Flora , MS
Spanish Teacher, 01/2010 to 01/2011
Northeast Rehabilitation Hospital Network – Haverhill , MA
Northeast Rehabilitation Hospital Network – Haverhill , MA
Provider Resiliency Instructor, 01/2008 to 01/2010
Kenner Army Health Clinic – City , STATE
Kenner Army Health Clinic – City , STATE
Clinic Manager, 01/2007 to 01/2008
Bull Dental Clinic – City , STATE
Bull Dental Clinic – City , STATE
Work History
Resident, 01/2017 to Current
Company Name – City, State
Company Name – City, State
- Able to prioritize and complete multiple tasks, and follow-through to achieve projected goals Able and willing to work collaboratively with a multidisciplinary team Provided hands on case management services as requested by behavioral health providers (e.g., assist patient with gaining access to concrete needs such as completing applications for benefits, assisting patient with information related to housing or transportation) Responded to and managed internal electronic referrals through the electronic record system Responded to BHS requests and information from providers and staff at one's home site Managed the clinical schedule of behavioral health clinicians particularly those at one's home site: make efforts to fill schedules to enhance productivity.
- COMMUNICATION Dynamic communication and listening skills crucial to building productive patient/staff relations Proved to be very capable in a variety of situations (i.e.; knowledge of, sensitivity to, and compassion for persons experiencing behavioral health crises) Comfortable with giving and receiving feedback as well as constructive criticism Informed BH patients of what to expect with regard to upcoming appointments to include their financial responsibility (i.e., copay) for BHS in advance of their appointment On occasion arranged for accommodations for patients having barriers to care (e.g., translation, transportation) Communicated back to referral source to inform them of the completion of the referral SUPERVISION Highly organized and detail oriented with many years of experience providing thorough and skillful supervision to military personnel, government and contract employees Possesses high motivation, professional competence and time management skills in her service delivery Developed and maintained resource directory of services that are potentially useful for patient population.
- In particular, knowledge of behavioral health services not provided such as psychiatric care, psychological testing, and developmental services Maintained data related to the entire behavioral health department as directed (e.g., GAP referrals) Developed and maintained working relationships with local organizations able collaborate to improve the continuum of care for patients (e.g., attend local service provider networking meetings to learn about local resources and share information about CVHS services with other organizations).
Behavioral Health Case Manager, 01/2015 to 01/2016
City, State
City, State
Therapeutic Day Treatment Counselor, 01/2014 to 01/2015
Company Name – City, State
Company Name – City, State
Student, 01/2012 to 01/2014
Company Name – City, State
Company Name – City, State
Spanish Teacher, 01/2010 to 01/2011
Company Name – City, State
Company Name – City, State
Provider Resiliency Instructor, 01/2008 to 01/2010
Company Name – City, State
Company Name – City, State
Clinic Manager, 01/2007 to 01/2008
Company Name – City, State
Company Name – City, State
Education
Doctor of Ministry: 2019
South University - City, State
South University - City, State
Master of Arts: Clinical Mental Health Counseling, 2014
South University - City, State
South University - City, State
Clinical Mental Health Counseling
Collegiate Professional License, VCCS Career Switcher Program, Glenns, VA (Spanish PREK-12: 2009
Bachelor of Science: Psychology, 2006
University of Maryland - City
University of Maryland - City
Psychology
Dental Management Development Army Course 6C-F1/331-F2 :: 2002
Associate of Science: General Studies, 1999
Troy State University - City, State
Troy State University - City, State
Summary
To ensure the productivity, efficiency, and quality of care provided in behavioral health services (BHS)
department. To assist behavioral health (BH) patients in accessing needed BH and other services as
recommended by BH Clinicians. Facilitated direct patient care provided in an integrated behavioral health care
model for a diverse and underserved clinical patient population of all ages. Accepted and responded to inquiries
about BHS in person, by phone, and electronically Accepted and completed internal and external referrals to and
from BH clinicians for BHS Triaged patient needs providing mental health first aid for patients in crisis Ensured
patients referred to appropriate provider according to specialization Over 10 years of military experience working
with diverse populations of civilian and military personnel; strong practical experience in operational management
along with solid academic and military training background in psychology and counseling
Affiliations
USO Sponsoring Member Since 2014
Paralyzed Veterans of America 2018 Honorary Member(Member Since 2014)
Member of Wounded Warrior Project
Skills
behavioral health, case management, financial responsibility, assisting patient, assist patient
Languages
Bilingual; fluent in English and Spanish (reading, writing, speaking)
Activities and Honors
Highlights
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Skills
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Resume Overview
School Attended
- South University
- University of Maryland
- Troy State University
Job Titles Held:
- Resident
- Behavioral Health Case Manager
- Therapeutic Day Treatment Counselor
- Student
- Spanish Teacher
- Provider Resiliency Instructor
- Clinic Manager
Degrees
- Doctor of Ministry : 2019
Master of Arts : Clinical Mental Health Counseling , 2014
Clinical Mental Health Counseling Collegiate Professional License, VCCS Career Switcher Program, Glenns, VA (Spanish PREK-12 : 2009
Bachelor of Science : Psychology , 2006
Psychology Dental Management Development Army Course 6C-F1/331-F2 : : 2002
Associate of Science : General Studies , 1999
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