Research & Remediation Analyst Resume Example

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RESEARCH & REMEDIATION ANALYST
Summary
Contribute to the success of an innovative and responsive organization in a challenging position through the dedication and utilization of superior organizational, interpersonal and computer skills.
Skills
  • Detail-oriented
  • Customer service-focused
  • Microsoft Office proficiency
  • Sharp problem solver
  • Excellent communication skills
  • Strong organizational skills
Experience
09/2015 to 11/2016
Research & Remediation AnalystWells Fargo Home Mortgage (Disys, LLC)Minneapolis, MN
  • Researched and determined appropriate course of action for appraisal revisions, updates and escalation.
  • Answered team phone lines for internal customers in order to provide assistance and requests for appraisal corrections.
  • Determined appropriate escalation levels and provided supporting documentation to the correct departments.
05/2015 to 08/2015
Mortgage Compliance SpecialistUS Bank (KForce, Inc)Burnsville, MN
  • Verified HUD and federal mortgage regulations through various computer software programs to ensure mortgage compliance.
  • Processed loan information and data to meet US Bank's acceptance of loan purchases.
  • Provided loan, HUD, reports and data information to appropriate managers and departments.
02/2014 to 04/2015
Insurance Claims SpecialistVoya Financial (Kelly Services, Inc)Minneapolis, MN
  • Provided assistance in helping clients with policy questions and claims.
  • Processed life claims and verified and updated client info into several software programs.
  • Provided customer assistance with payment discrepancies, claims issues and policy information.
11/2012 to 12/2013
Compliance SpecialistDataquick Title, LLCMinneapolis, MN
  • Worked extensively in Microsoft Excel inputting HUD information while reviewing loan documents.
  • Researched federal and state loan regulations and resolved compliance issues.
  • Resolved lender issues and provided processing reports using Microsoft Office (Excel, PowerPoint).
04/2012 to 10/2012
Mortgage Loan CloserWells Fargo Home Mortgage (Randstad, Inc)Minneapolis, MN
  • Reviewed loan documentation and requirements in compliance with state and federal regulations.
  • Verified HUD, title, insurance forms, document accuracy and resolved any discrepancies and prepared closing papers.
07/2009 to 10/2011
Customer Service Representative/Office SupportProgressive Packaging, IncPlymouth, MN
  • Responsible for A/R and A/P by making payments, issuing credits, and monitoring aging reports (QuickBooks).
  • Issued and entered purchase orders; responsible for inventory control, logistics, shipping and freight costs (Excel).
  • Provided excellent customer service to vendors, suppliers and resolved any discrepancies and fostered quality relationships.
Education and Training
August 2002
Bachelor of Science: Educational PsychologySt. Cloud State University

Resume Overview

Companies Worked For:

  • Wells Fargo Home Mortgage (Disys, LLC)
  • US Bank (KForce, Inc)
  • Voya Financial (Kelly Services, Inc)
  • Dataquick Title, LLC
  • Wells Fargo Home Mortgage (Randstad, Inc)
  • Progressive Packaging, Inc

School Attended

  • St. Cloud State University

Job Titles Held:

  • Research & Remediation Analyst
  • Mortgage Compliance Specialist
  • Insurance Claims Specialist
  • Compliance Specialist
  • Mortgage Loan Closer
  • Customer Service Representative/Office Support

Degrees

  • Bachelor of Science : Educational Psychology

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