Microsoft Office, Microsoft Excel, VBIC, SPSS software
Costar GroupJune 2012 to CurrentResearch Analyst Manager Washington DC
Make and implement decisions in order to achieve goals in a timely
Effectively delegate tasks to maintain accurate market data and to provide
optimal customer service to our clients
Serve as a quality assurance specialist by reviewing and overseeing the
quality of the data collected
Analyze the data collected and compose quarterly market reports highlighting
the state of the market in relation to the CRE industry.
Negotiate solutions and resolves differences when dealing with unsatisfied
clients, ultimately defusing highly charged situation
Use interpersonal skills to effectively communicate goals, motivate the
team, and give constant feedback
Adapted to the constant change in priorities in a fast-past environment
YMCA Woodmont CenterJune 2010 to June 2012Gymnastics Instructor Arlington, VA
Instruct gymnastics classes of all different skill levels with students ranging from ages 5-17 - Create organized report systems using Excel to track progress levels of each student - Perform administrative tasks in order to upkeep student records - Practice proactive management by encouraging and motivating kids to reach full potential.
Compiled contact information of target market base using Excel Programs - Contacted potential new clients on a daily basis - Researched competitor companies using VIBIC - Attended and contributed to business conferences 2 times a week - Asked to return as a junior assistant benefits manager.
Savannahs Bar and GrillOctober 2007 to June 2010Kensington, MD
Regularly exercise interpersonal skills to interact with customers of all kinds - Manage customer complaints with swiftness and ease to best satisfy the customer - Experienced in handling monetary transactions.
Managed and marketed my own business through Vector - Strong interpersonal skills, which led to the expansion of clientele - Personally recruited 11 new employees and decreased turnover by 2%.
The House of MusicJanuary 2007Manager Hyattsville, MD
Managed a store inventory consisting of 2,000 music records - Processed an average of $7,000 money transfers on a daily bases - Implemented strong customer service and public relation skills.
May 2011Bachelor of Art: PsychologyPsychology
University of Maryland at College ParkBachelor of Science: MarketingCollege Park, MDMarketing 3.54
Robert H. Smith School of BusinesspresentDeans List, 2008, 2010 and 2011
Member of the Elite Golden Key International Honor Society,
Outstanding Academic Achievement Award by multiethnic student union, 2006-2011
Fluent in Spanish
administrative, benefits, Strong interpersonal skills, interpersonal skills, conferences 2, clientele, clients, client relations, customer service, fast, inventory, market, Microsoft Excel, Excel, money, Microsoft Office, newsletters, progress, real estate, real-time, Fluent in Spanish, SPSS, time management, translator