LiveCareer-Resume

remote contractor resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training in . Motivated to learn, grow and excel in . Goal-driven dedicated to providing high-quality services to discerning clients. Offering first-rate management and field supervision expertise. Skilled at working with architects, inspectors, designers and subcontractors to accomplish high-quality project work. Experienced Customer Service with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Complaint resolution
  • Credit card processing
  • Report preparation
  • International sales support
  • Order Fulfillment
  • Inbound and Outbound Calling
  • CRM
  • Account management
  • Training development aptitude
  • Professional telephone demeanor
  • Good listening skills
  • Team Leadership
  • Subcontractor oversight
  • Relationship-Building
  • Employee guidance
  • Vendor management
  • Systems and software programs
  • Staff Management
  • Customer Service
  • Conflict resolution
  • Training & Development
  • Teamwork
  • Flexible & Adaptable
  • Clerical
  • Supervision
  • Teambuilding
  • Efficient multitasking
  • Dependable and reliable
  • Quick-learning
Education
Penn Foster HighSchool Scranton, PA, Expected in 06/2020 High School Diploma : - GPA :
Work History
Vacasa - Remote Contractor
Mineral, VA, 06/2020 - Current
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Assisted many customers in average time frame by answering questions, responding to inquiries and handling telephone requests.
  • Bilingual fluently in English & spanish
Michaels Stores - Head Housekeeper
Virginia Beach, VA, 02/2016 - 12/2018
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Created and implemented training programs to enhance employee performance.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Directed team of personnel in busy hotel with 220 rooms.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry, including sorting, washing, drying and ironing.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 70 hours per week.
  • Surpassed sales goals by improving service delivery.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 12 hours.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Monitored, coached and supervised team of 8 employees in a year.
  • Communicated daily with vendors to keep project fully operational.
  • Interviewed, hired and trained new workers.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Inspected cleanliness of common areas and offices everyday.
  • Maintained records and logs of work performed and materials and equipment used.
  • Trained managers of each department in safety protocols and procedures.
  • Provided general office administration, including correspondence, filing and spreadsheet development.
Wal-Mart - Sales Floor Associate
City, STATE, 03/2015 - 12/2016
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Moved and lifted heavy loads of merchandise using equipment.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by 50%.
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.
  • Performed daily inventory checks of merchandise on hand through.

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Resume Overview

School Attended

  • Penn Foster HighSchool

Job Titles Held:

  • Remote Contractor
  • Head Housekeeper
  • Sales Floor Associate

Degrees

  • High School Diploma

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