Result-driven professional with over 20 years experience providing diverse operations assistance in fast-paced environments. Posses excellent organizational, time management, and customer relations skills. Expertise in administrative oversight, mortgage loan processing, and investor guidelines. Open and clear communicator with demonstrated strategic vision and disciplined execution. Highlights Public speaking talent Attention to detail Complex problem solving Recruitment and talent development Critical thinking Exceptional communicator Flexible thinker Personnel management Team building Strong interpersonal skills Visionary Microsoft Office Suite proficiency Project management Report development Budgeting and finance Accomplishments Educates and counseled clients with low income and poor credit on obtaining home ownership. Renders financial & non-financial assistance to service members and their families according to Navy-Marine Corps Relief Society policy since July of 2006. Knowledge of current Humane Resource Laws Written communication skills as evidenced through composition of casework narratives for financial and non-financial assistance to both client and military personnel when applicable. Logic, brevity and professionalism characterize by oral communication skills. Able to establish rapport with clients through empathy and sincerity. Worked closely with CEO of Mid -sized company with regards to establishing proper employee accountability and project mgmt, freeing more time for increased new buisness. Organized home buyer seminars leading to increased broker production . Teamwork able to accommodate needs of others during times of increased stress and activity. Recognize need to maintain good working relationships to successfully achieve objectives and provide good service to the client. Flexible, receptive and able to compromise with others that have differing positions. Reliable.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Dedicated team player
Strong interpersonal skills
Detailed meeting minutes
2014 - "The Managers Role in Developing People" - National Seminars Training 2013 -.
Human Resources and The Law" - National Seminars Training 2013 - "Communicating with Tact,.
Professionalism & Diplomacy" - National Seminars Training 2011- "Certified Society Casework" - Navy Marine.
Corps Relief Society.
Relief Services Assistant June 2006 to November 2014Navy Marine Corps Relief Society
Fulfills role as Director Designee in the absence of Director and Deputy Director.
Works directly with base disbursing office to collect funds on outstanding balances owed from service member prior to official check out.
Reconciles and audits all accounts payable for office expenses.
Communicates monthly with all Camp Lejeune military commands in regards to individual unit assistance provided so that commands can see where their commands financial needs are.
Attends, organizes and communicates with Base CG or CO regarding the semiannual Advisory Board meetings.
Provides one on one mentoring and continual guidance to all employees and volunteers within all departments of the office.
Works directly with local university interns to complete their internship requirements within the society via casework and public speaking opportunities.
Provides information briefs to local units and public events to promote services.
Provides financial assistance and education as a Level IV caseworker to active duty and retired Marines, Sailors and their dependents in time of need.
Provides in-home visits to elderly widows to retrieve financial documentation for submission to HQ to determine if said widow qualifies for a monthly stipend to make it possible for the widow to maintain basic living needs.
Assistant to CEO.
April 2004 to December 2004Northstar Business Systems － Denver, Colorado
Worked directly with CEO in updating client data base information.
Orchestrated an improved method of team management that provided a realistic view of Sales Manager production sales.
Provided clients with routine support calls and allowing Sales Managers the opportunity for more time to generate new business.
Organized due diligence in preparation for sale of business unit.
Manage and resolved human resource issues amongst department providing CEO with weekly updates on solutions.
Sr. Loan Processor April 1994 to August 2001Haborside Financial Network － San Marcos, CA
Managed a team of 9 employees to include Escrow Officer, Closing Agent, Jr Processor and Loan Officers.
Provided public home buying seminars.
Approved, setup, managed and closed over 60 loans per month.
Reviewed title reports for discrepancies and resolved all lien issues.
Ordered VA Loan guarantee numbers for the process of getting VA loans guaranteed and obtaining Loan Guarantee Certificates.
Interacted with mortgage brokers and investor regarding loan applications, status and acceptance, ensured adherence to quality control and audited closed loans for bulk sale to investors.
Bachelor of Arts : Business Admin Business Administration, 2016American Public University － VirginiaBusiness Admin Business Administration
a Level IV, accounts payable, basic, Closing, client, clients, data base, documentation, due diligence, financial, funds, human resource, Director, meetings, mentoring, office, Works, public speaking, quality control, Sales, Sales Manager, seminars, team management, view