LiveCareer-Resume

relation banker resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Customer-oriented, strategic-thinking banking professional successful in cultivating partnerships, retaining client relations and growing sales on new products. Multi-tasking and self-motivated leader with expertise in expanding client connections and persuasively introducing products. Experienced in handling customer needs in a quick and accurate manner. Skilled at maximizing client satisfaction by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.

Skills
  • Persuasive communication style
  • Promoting products
  • Staff management
  • Community relations
  • De-escalating conflicts
  • Risk management policies
  • Creative thinking
  • Negotiating terms
  • Customer service-oriented
  • Resourcefulness
  • Relationship selling
  • Sales expertise
  • Sales development
Experience
Relation Banker, 04/2020 to Current
Buffalo Wild WingsWeslaco, TX,
  • Advised customers on bank products, services and financial planning options.
  • Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing, including ATM.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Developed culture of success rewarding performance, productivity and sales results.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Made continuous business adjustments to improve branch operations.
  • Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
Manager, 07/2016 to 04/2020
Buffalo Wild WingsWest Allis, WI,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Surpassed daily sales goals by cross-selling loan and check cashing products and promoting additional products.
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
Manager, 09/2015 to 07/2016
Cricket Wireless/Boost MobileCity, STATE,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Demonstrated product features to align with customer needs.
  • Created and implemented store displays, promoting sales and growth.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase overall sales.
Education and Training
Associate of Science: Business Management, Expected in 12/2019 to San Diego Mesa College - San Diego, CA
GPA:
Associate of Science: Chemistry, Expected in 12/2018 to San Diego Mesa College - San Diego, CA
GPA:
High School Diploma: , Expected in 06/2015 to Valhalla High School - El Cajon, CA
GPA:

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Resume Overview

School Attended

  • San Diego Mesa College
  • San Diego Mesa College
  • Valhalla High School

Job Titles Held:

  • Relation Banker
  • Manager
  • Manager

Degrees

  • Associate of Science
  • Associate of Science
  • High School Diploma

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