(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable Rehabilitation Aid and Assistant Manager with strong ability in communication and conflict resolution skills. Offering staff and client supervision experience, experience with training others, and outstanding customer service skills. Highly organized, proactive and punctual with team-oriented mentality.

  • Staff Supervision
  • Employee scheduling
  • Training
  • Product and Service Sales
  • Sales
  • Store Management
  • Cash Handling
  • Cleaning
  • Cash Register Operation
  • Store Operations
  • Product Knowledge
  • Team Leadership
  • Skill building
  • Activity planning skills
  • Confidential services
Education and Training
Golden Valley High School Merced, CA, Expected in 05/2011 High School Diploma : - GPA :
  • Member of Art Club
  • Graduated with 3.00+ GPA
Merced Jr College Merced, CA, Expected in 05/2013 Associate of Arts : Psychology - GPA :
  • Majored in Psychology
  • Graduated with 3.5 GPA
California State University - Chico Chico, CA Expected in : Psychology - GPA :
  • Attended for one year, stopped due to personal family reasons.
The Edge Fitness Clubs - Rehablitation Aid
Meriden, CT, 10/2020 - Current
  • Provide support services, including teaching and assisting with skill development in independent living, rehabilitation and socialization/recreation to adults with co-occurring mental health and substance use disorders. Services are provided under the direction of the Case Manager and Program Director.
  • Maintains paperwork according to agency standards; exercise discretion and maintain client and employee
  • Assists in the provision of services described in the adult’s individual treatment plan to include one-on-one
    supervision, vocational assistance, activities of daily living, emotional regulation and practice of other treatment skills and concepts, role performance, and community integration/community living skills using knowledge of crisis interventions, communication, and cognitive behavioral interventions
  • Facilitate ongoing use of existing accountability systems and methods with clients consistently
  • Provide appropriate interventions to clients utilizing evidenced-based practices and maintaining unconditional
    positive regard
  • Teach and assist in housekeeping, appropriate hygiene and laundry
  • Provide positive role modeling
  • Work cooperatively and communicate effectively with staff and supervisor
  • Treat coworkers, clients and community contacts with respect and professionalism utilizing acceptance of a
    variety of lifestyles, behaviors, cultural and spiritual practices
  • Comply with applicable state and federal laws, rules and agency standards
  • Collaborate with other community agencies to maintain appropriate professional relationships
Northern Tool - Assistant Manager
Kannapolis, NC, 06/2016 - 08/2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore product to meet customer needs.
  • Submitted verbal reports to senior management to aid in business decision-making and planning.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Responded to customer concerns, worked with other managers to raise customer satisfaction
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Hired on as keyholder and assistant manager-in-charge in manager's absence.
  • Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised team of employees and provided feedback on performance.
Northern Tool - Sales Key Holder
Lafayette, LA, 01/2015 - 06/2016
  • Rehired
Sunglass Hut - Sales Key Holder
City, STATE, 07/2012 - 06/2013
  • Preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Prepared merchandise for distribution and placement across sales floor by building displays and tagging products.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
  • Educated customers on promotions to enhance sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.

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Resume Overview

School Attended

  • Golden Valley High School
  • Merced Jr College
  • California State University - Chico

Job Titles Held:

  • Rehablitation Aid
  • Assistant Manager
  • Sales Key Holder
  • Sales Key Holder


  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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