Ability to install and maintain, troubleshoot, network IT and support systems
*Excellent Communication skills across all levels of seniority
*Considered to be highly responsible and dependable
*Proficient at writing Policy and Procedure
January 2015 to CurrentDepository Trust & Clearing Corporation
Conducted user acceptance testing to ensure that the developed systems satisfied the needs of FICC and NSCC clients as specified in various functional requirements.
Designed, developed, and implemented user acceptance testing cases and plans.
Communicated daily with FICC and NSCC clients regarding application functionality requirements.
Gather recourses for Functional Specs and Business Requirement Document for the successful testing of various products.
Self manage a maximum of 4 projects at one time.
Finished all assigned projects and KTLOs before end dates.
Collaborated with DTCC Product Managers, Project managers, and Application Development to successfully completed 24 projects and KTLOs in 2016 totaling 2,431 test cases and finding 99 defects in DTCC products.
Directly support client testing and onboarding of DTCC and NSCC products for 20 participants.
Troubleshoot client issues with various DTCC products.
Worked with other departments to assist and instruct how to write and execute test cases for the DTCC T+2 Initiative.
Assist in the planning stages of products to better support the customer needs
DTCC Awards and Accomplishments.
Tier 1 award for a time saving and cost reduction initiative.
Tier 2 awarded for Customer Service Steering Committee.
Received OU for all categories for 2016 Annual Performance Review.
Registration Support Group Analyst January 2014 to January 2015Depository Trust & Clearing Corporation
Assist customer with the setup Administer Accounts.
Troubleshoot issues on the phone with log ins and upload problems.
Proactive approach to assisting customers.
Assigning Roles and Accounts to customer profiles.
Password reset for customer account.
Basic account and computer troubleshooting.
1,200 request on average processed a month.
Time saving initiatives emplaced.
January 2011 to January 2012
January 2008 to January 2009
Technical Support/Signal Systems Support Specialist January 2006 to January 2013Michigan Army National Guard
Hands on with radio and data distribution systems (satellite radios, VoIP, GPS, computers, phones, fiber optics, radios, networking, printers, Cisco, etc.).
Able to run CAT-5 in various environments and terminate.
Day to day Help Desk Operations.
Maintained, troubleshoot, and repair all software and hardware issues.
Creating Active Directory Account Creation.
Reimaged Windows desktops, lap tops for redeployments.
Perform Information Security training monthly or when violations occurred.
Perform signal support functions including technical assistance and training for user owned and operated automation and communication.
Maintain and Performed Asset Management on over $8 million in military communication equipment.
Maintain constant communication with superiors on status, directives and medical situations.
Train subordinates and senior officers in Signal Support Systems.
Implemented all safety requirements for job.
Education and Training
Bachelor of ScienceRasmussen College Information Security
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Companies Worked For:
Depository Trust & Clearing Corporation
Michigan Army National Guard
Rasmussen College Information Security
FT. Gordon School of Communications
Job Titles Held:
Registration Support Group Analyst
Technical Support/Signal Systems Support Specialist
Bachelor of Science 2007
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